Job DescriptionConcierge OperationAssist guests with all inquiries, both hotel and non-hotel related.Attend shift briefings to ensure hotel activities and operational requirements are known.Maintain good relationships with Airport Concierge, retailers, and other service providers within the vicinity and ensure that information on their promotions is up to date.Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interest, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel's operating standards.Consult the Log Book for information/requests left by the outgoing shift.Manage guests' mails, messages, courier services, and parcel postage as requested by guests.Maintain order and security of guests' keys and other selected keys kept in Front Office, ensuring key issue policy is followed.Receive telephone calls and take messages for guests who are out.Other ResponsibilitiesMaintain complete knowledge of all food & beverage services, outlets, and hotel services/features.Be fully conversant with hotel fire & life safety/emergency procedures.Attend all briefings, meetings, and trainings as assigned by management.Report for duty on time wearing a clean and complete uniform at all times.Maintain a high standard of personal appearance and hygiene at all times.Perform other reasonable duties assigned by the Management of the Hotel.QualificationsGood communication and customer contact skills.Service-oriented with an eye for detail.Ability to work effectively and contribute in a team.Self-motivated and energetic.Must be well-presented and professionally groomed at all times.Diploma in Tourism / Hospitality Management.Minimum 5 years of relevant experience.Excellent reading, writing, and oral proficiency in the English language.Ability to speak other languages and basic understanding of local languages will be an advantage.
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