**Job Title:** Chat Support Specialist - Remote Work **Company:** Genuine Parts **Location:** Wellington, Wellington, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience:** 0 --- **Job Description:** Genuine Parts is seeking a motivated and resourceful Chat Support Specialist to join our dynamic customer service team.
This part-time role, based remotely, is ideal for individuals who are looking to kickstart their career in customer support while working in a flexible environment that embraces change and efficiency.
As a Chat Support Specialist, you will be a vital point of contact for our customers, assisting them with inquiries related to our products, services, and order management.
**Key Responsibilities:** - **Customer Interaction:** Communicate with customers via live chat, providing prompt, accurate, and professional responses to inquiries regarding products, services, and company policies.
- **Issue Resolution:** Assist customers in troubleshooting product issues or concerns, ensuring a solution is found effectively and efficiently.
- **Order Management:** Support customers with order tracking, processing returns, and exchanges, while providing relevant information related to their purchase.
- **Database Management:** Maintain and update customer records in our system to ensure accurate information is readily available and assist with data entry tasks as needed.
- **Feedback Collection:** Gather customer feedback and relay insights to management to improve service delivery and enhance customer satisfaction.
- **Team Collaboration:** Work closely with other support team members and departments to ensure seamless communication and service accuracy.
- **Continuous Improvement:** Participate in training sessions and contribute to the development of best practices for the customer support process.
- **Adaptability:** Quickly adapt to changing policies, procedures, and technologies, maintaining an agile mindset to meet business needs.
**Requirements:** - **Personality Traits:** - Resourceful and able to find effective solutions to customer inquiries quickly.
- Highly motivated with a proactive approach to customer service and team tasks.
- **Soft Skills:** - Excellent verbal and written communication skills to articulate information clearly and concisely to customers.
- Strong attention to detail to ensure customer queries are resolved thoroughly and accurately.
- **Technical Skills:** - Comfortable using chat software and technology.
Experience with customer relationship management (CRM) tools is a plus.
- Proficient with standard office software (e.g., Microsoft Office Suite, Google Workspace).
- **Availability:** Must be available to work flexible hours, including evenings and weekends, depending on business needs.
- **Education:** High school diploma or equivalent is required; additional coursework or certifications in customer service or related fields will be beneficial.
**Benefits:** - **Competitive Compensation:** Receive travel and spending expenses reimbursement.
- **Life Insurance:** Comprehensive life insurance plan.
- **Profit Sharing:** Enjoy the potential for profit-sharing based on company performance.
**Working Environment:** Join a flexible, remote-work environment that values adaptability and efficiency.
We foster a culture of continuous improvement and camaraderie, where teamwork and support are paramount for success.
**Application Deadline:** Please submit your application by October 27, 2024.
We encourage you to include a cover letter detailing your interest in the role.
**Equal Opportunity Statement:** Genuine Parts is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or any other protected category.
We encourage all individuals who meet the qualifications to apply.
--- If you are looking for a rewarding opportunity to grow and thrive in a customer-centric role, we want to hear from you!
Apply now to become a valuable member of the Genuine Parts team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.