**Job Title: Chat Support Specialist** **Company: PayPal Holdings** **Location: Wellington, Wellington, NZ** **Job Type: Part-Time** **Seniority Level: Associate** **Years of Experience: 3** **Application Deadline: ******** ** **About PayPal Holdings:** At PayPal, we are committed to democratizing financial services and empowering individuals and businesses on their journey toward financial freedom.
Our innovative solutions and unparalleled customer service allow millions around the globe to transact confidently.
We are looking for driven professionals who are just as passionate about delivering exceptional experiences to our customers.
**Job Description:** As a Chat Support Specialist at PayPal, you will play a crucial role in providing top-notch customer service through real-time chat support.
Your primary responsibility will be to assist customers with inquiries, troubleshoot issues, and resolve problems efficiently while contributing to a positive customer experience.
You will work in a dynamic, fast-paced environment that encourages calculated risk-taking to foster innovation and growth.
**Key Responsibilities:** - Handle customer inquiries via chat, addressing issues comprehensively and professionally, while maintaining a high level of quality in every interaction.
- Troubleshoot and resolve customer problems related to PayPal's products and services, ensuring timely and satisfactory resolution.
- Record and track customer interactions and issues in the CRM system for further analysis and process improvement.
- Collaborate with team members and other departments to gather insights and share best practices aimed at enhancing the customer experience.
- Maintain thorough knowledge of company policies, products, and services, and stay updated on new features and changes to provide accurate information to customers.
- Identify common customer concerns and provide feedback to management on trends and areas for improvement.
- Execute upselling and cross-selling techniques where appropriate, promoting additional products and services that meet customer needs.
**Requirements:** - Minimum of 3 years of customer service experience, with a strong emphasis on chat support or remote support.
- Exceptional written and verbal communication skills; ability to convey complex information clearly and engagingly.
- Strong attention to detail, with the capacity to document customer interactions accurately and thoroughly.
- Demonstrated adaptability in a fast-paced, changing environment, with the ability to learn quickly and thrive under pressure.
- Highly driven and motivated individual with a passion for delivering an exceptional customer experience.
- Proficient in using CRM software, chat support tools, and standard computer applications.
**Benefits:** - Competitive compensation package.
- Free accommodation provided during employment at PayPal.
- Visa sponsorship available for eligible candidates.
- Remote work flexibility allows for a balanced work-life dynamic.
**Working Environment:** At PayPal, we encourage a culture of calculated risk-taking to drive innovation and progress.
We value creativity, initiative, and the ability to think outside the box while delivering exceptional solutions to our customers.
If you are looking to grow in an environment that fosters teamwork and individual achievement, you will find a home with us.
**Equal Opportunity Statement:** PayPal is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage applicants from all backgrounds to apply.
Ready to join our mission?
If you possess the skills and experience we're looking for and are passionate about delivering exceptional customer service, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.