**Job Title: Chat Support Representative - Remote Work** **Company: Telephone & Data Systems** **Location: Christchurch, Canterbury, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** --- **About Us:** Join Telephone & Data Systems, where we embody innovation and service excellence in the telecommunications and data industry.
At TDS, we pride ourselves on creating solutions that not only meet our customers' needs but also set industry benchmarks.
We're looking for passionate individuals to help us lead change and enhance our customer experience.
--- **Job Overview:** As a Chat Support Representative, you will be the frontline support for our customers, providing assistance through live chat channels.
Your role is crucial in delivering timely and effective solutions to customer inquiries, ensuring satisfaction, and fostering lasting relationships.
This part-time position offers remote work flexibility, allowing you to balance your professional commitments with personal responsibilities.
--- **Key Responsibilities:** - **Customer Interaction:** Engage with customers via live chat to address inquiries, troubleshoot issues, and provide guidance on products and services.
- **Problem Resolution:** Utilize analytical skills to quickly assess customer needs, identify solutions, and navigate through complex situations efficiently.
- **Knowledge Base Contribution:** Document common issues and solutions to enhance our internal knowledge base and improve customer service processes.
- **Collaboration:** Work closely with other support team members and departments to ensure resolvement of inquiries when necessary and share insights on recurring issues.
- **Feedback Implementation:** Actively seek customer feedback and convey suggestions for service improvements to management.
- **Adaptability:** Shift between various tasks and adapt to changing circumstances while maintaining the quality of service.
- **Follow-Up:** Ensure proper follow-up on unresolved issues, providing updates to customers in a timely manner.
--- **Requirements:** - **Experience:** Minimum of 1 year in customer service or chat support role, preferably in a tech or telecommunications environment.
- **Education:** High school diploma; relevant certifications in customer service or communication preferred.
- **Technical Skills:** Proficiency in using chat support tools and platforms, as well as familiarity with CRM software.
- **Personality Traits:** - **Adaptable:** Ability to adjust to changes in process, customer needs, and technology with ease and positivity.
- **Resourceful:** Capable of actively seeking information and solutions independently to assist customers effectively.
- **Soft Skills:** - **Analysis:** Strong analytical skills to identify customer needs and formulate clear, actionable solutions.
- **Communication:** Excellent written communication skills to interact clearly and effectively with customers through chat.
--- **Benefits:** - **Company Equipment:** All necessary tools and software will be provided for optimal performance in your role.
- **Company Transportation:** Flexible transportation options may be available depending on your scheduled shifts and operational needs.
- **Remote Work Flexibility:** Enjoy the freedom to work from home, with hours that fit your schedule and lifestyle.
--- **Working Environment:** Become a part of a company that is pioneering change within the telecommunications industry.
Here, you'll find a culture that encourages innovation and values your contributions while providing a supportive environment for personal and professional growth.
--- **Application Deadline:** Please submit your application by October 27, 2024.
--- **Equal Opportunity Statement:** At Telephone & Data Systems, we are committed to fostering a diverse and inclusive workplace.
We welcome applicants from all backgrounds and abilities and promote equal employment opportunities for all.
--- We look forward to welcoming an enthusiastic Chat Support Representative to our team who is eager to make a difference in our customers' experiences!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.