**Job Title: Chat Support Officer - Work from Home** **Company:** Waste Management **Location:** Dunedin, Otago, New Zealand **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4 --- ### **Job Description:** As a Chat Support Officer at Waste Management, you will play a vital role in delivering exceptional customer service through our online chat platform.
Our ideal candidate is driven, hardworking, and passionate about providing top-notch support to our clients while contributing to a culture of sustainability and respect for our environment.
This part-time position allows you the flexibility to work from home while being part of a dedicated team that values diversity and inclusivity.
### **Key Responsibilities:** - **Customer Support:** Provide efficient and effective chat support to customers by answering inquiries, resolving issues, and guiding them through our services related to waste management.
- **Issue Resolution:** Identify customer needs and work to resolve their challenges promptly, ensuring customer satisfaction and retention.
- **Documentation:** Maintain accurate and detailed records of customer interactions, including inquiries, comments, and complaints, using our CRM system.
- **Collaboration:** Work closely with various teams, including operations and sales, to ensure a seamless customer experience and effective communication across departments.
- **Feedback Collection:** Actively solicit customer feedback during interactions and report insights to management that can help improve our services and processes.
- **Training and Development:** Participate in ongoing training and professional development initiatives to enhance skills and stay up-to-date with company offerings and industry trends.
- **Performance Monitoring:** Meet and exceed individual and team performance targets, including response times, resolution times, and customer satisfaction metrics.
- **Project Management:** Assist in the coordination of projects that aim to enhance customer service delivery, ensuring timelines are met and stakeholders are informed.
- **Cultural Advocate:** Promote an inclusive culture within the team by respecting all perspectives and proactively contributing to a diverse work environment.
### **Requirements:** - **Education:** Bachelor's degree or equivalent experience preferred.
- **Experience:** Minimum of 4 years of experience in customer service, with specific experience in chat support or online customer interaction.
- **Soft Skills:** - Strong communication skills: Ability to convey information clearly and concisely while fostering a positive rapport with customers.
- Excellent project management skills: Capacity to prioritize tasks, manage timelines, and handle multiple customer interactions simultaneously.
- **Personality Traits:** - Driven: Demonstrates initiative and a commitment to achieving results.
- Hardworking: Willing to put in the effort needed to meet and exceed customer expectations.
- **Technical Skills:** Proficiency in using chat support software, CRM systems, and common office applications (Microsoft Office, Google Workspace).
### **Benefits:** - Comprehensive training and professional development opportunities to foster your growth and career advancement within Waste Management.
- Disability insurance to ensure your financial security.
- Vision insurance for your health and well-being.
### **Working Environment:** At Waste Management, we embrace diversity and create an inclusive culture that values and respects all perspectives.
We believe that a diverse workforce enhances our creative solutions and helps us better serve our customers.
### **Deadline to Apply:** Please submit your application by **October 27, 2024**.
--- **Equal Opportunity Statement:** Waste Management is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.