### Job Title: Chat Support Officer - Remote Work **Company:** Apache **Location:** Dunedin, Otago, NZ **Job Type:** Part-time **Seniority Level:** Entry Level **Experience Required:** None --- **Job Description:** As a Chat Support Officer at Apache, you will play a crucial role in providing exceptional customer support through live chat. Our dedication to delivering high-quality service means that you will be empowered to ensure our customers receive the assistance they need in a timely and effective manner. This role is ideal for enthusiastic individuals eager to start their careers in customer service within a dynamic, remote work environment. ### Key Responsibilities: - **Respond to Chat Inquiries:** Engage with customers via live chat, addressing their questions, concerns, and technical support needs in a friendly and professional manner. - **Issue Resolution:** Identify and troubleshoot customer issues effectively, providing step-by-step resolutions or escalating to appropriate departments as necessary. - **Customer Relationship Management:** Build rapport with customers by actively listening to their concerns and providing personalized solutions that enhance their experience with our products and services. - **Maintain Knowledge Base:** Regularly update and contribute to our FAQs and knowledge base to ensure accurate information is readily available for both customers and team members. - **Collaborate with Team Members:** Work closely with colleagues across various departments and locations to share insights, resolve issues collectively, and improve overall service delivery. - **Document Interactions:** Accurately log and document chat interactions and follow-up actions taken to ensure a consistent service experience. - **Engage in Continuous Learning:** Stay informed about product updates, new features, and company policies to deliver informed support and help customers navigate recent changes. - **Participate in Team Initiatives:** Engage in team meetings and contribute ideas that can enhance the customer support experience and foster a collaborative team environment. ### Requirements: **Education and Experience:** - No formal experience in customer support is required; however, a passion for helping others is essential. - A high school diploma or equivalent is preferred. **Technical Skills:** - Basic proficiency in using computer systems and chat software. - Familiarity with online communication tools and social media platforms is a plus. **Soft Skills:** - Strong cooperation skills for effective teamwork. - Excellent critical thinking abilities to assess customer needs and suggest actionable solutions. **Personality Traits:** - Passionate about customer service and committed to making a positive impact on customer experiences. - Dedicated to personal and professional growth, with a willingness to learn and adapt in a fast-paced environment. ### Benefits: - **Disability Insurance:** Comprehensive coverage to support you in the event of unforeseen circumstances. - **Paid Time Off (PTO):** Enjoy flexible time off to recharge and maintain your work-life balance. - **Parental Leave:** Supportive leave policies for new parents to help you transition during this special time. ### Working Environment: At Apache, we pride ourselves on fostering a collaborative and inclusive work culture. As a Chat Support Officer, you will have the opportunity to work with colleagues worldwide, contributing to a global village mentality where diverse perspectives are valued and encouraged. ### Application Deadline: Applications will be accepted until **October 31, 2024**. **Equal Opportunity Statement:** Apache is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. --- Join us in making a difference by providing unparalleled support to our customers. If you are passionate, dedicated, and ready to start your career in an exciting and rewarding environment, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.