Chat Support Manager - Work From Home

Job Description: American Airlines Group is seeking a Chat Support Manager to join our team in Dunedin, Otago, NZ.
This is a full-time, work-from-home position at a mid-to-senior level, requiring a minimum of 6 years of experience in a similar role.
Responsibilities: - Manage a team of chat support agents, ensuring they provide exceptional customer service and meet performance targets - Develop and implement strategies to improve chat support efficiency and effectiveness - Monitor chat support metrics and analyze data to identify areas for improvement - Train and onboard new chat support agents - Handle escalated customer inquiries and provide resolutions in a timely manner - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in chat support management Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience in chat support management - Excellent communication and interpersonal skills - Strong decision-making abilities and a cooperative attitude - Reliable and driven personality traits - Ability to work independently and as part of a team - Proficiency in Microsoft Office and chat support software - Ability to work flexible hours as needed Benefits: - Free accommodation - Disability insurance - Visa sponsorship Working Environment: At American Airlines Group, we are committed to environmental responsibility and sustainable practices.
We strive to create a positive and inclusive work environment where employees can thrive and grow in their careers.
Deadline to Apply: Please submit your application by September 11, 2024.
Equal Opportunity Statement: American Airlines Group is an equal opportunity employer and is committed to diversity in the workplace.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.