Chat Support Manager - Work From Home

Company: Auckland International Airport Job Type: Part-Time Remote / Work from Home Job Description - Chat Support Manager - Work from home Auckland International Airport is seeking a dynamic and experienced Chat Support Manager to join our team on a part-time basis, working from home in Christchurch, Canterbury, NZ. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in customer service and chat support roles. Responsibilities: Manage a team of chat support agents, providing guidance, training, and support to ensure high-quality customer service Monitor chat support interactions to ensure timely and accurate responses to customer inquiries Analyze chat support data to identify trends and opportunities for improvement Develop and implement chat support strategies to enhance customer satisfaction and drive business growth Collaborate with cross-functional teams to optimize chat support processes and systems Stay up-to-date on industry trends and best practices in chat support management Requirements: Energetic and dedicated personality traits Strong research and creativity skills Excellent communication and interpersonal skills Proven experience in managing chat support teams Proficiency in chat support software and tools Ability to work independently and as part of a remote team Bachelor's degree in a related field preferred Benefits: Employee discounts on airport services Free food during work hours Medical coverage for employees and their families Working Environment: At Auckland International Airport, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and continuous learning to drive success in a fast-paced and dynamic environment. Deadline to Apply: September 16, 2024 Equal Opportunity Statement: Auckland International Airport is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Work Schedule: This job has the following work schedule: Flexible Salary: $3,200 - 5,500 monthly #J-18808-Ljbffr