Chat Support Manager - Work From Home

Company: Auckland International Airport

Job Type: Part-Time

Remote / Work from Home

Job Description - Chat Support Manager - Work from home
Auckland International Airport is seeking a dynamic and experienced Chat Support Manager to join our team on a part-time basis, working from home in Christchurch, Canterbury, NZ. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in customer service and chat support roles.

Responsibilities:

Manage a team of chat support agents, providing guidance, training, and support to ensure high-quality customer service

Monitor chat support interactions to ensure timely and accurate responses to customer inquiries

Analyze chat support data to identify trends and opportunities for improvement

Develop and implement chat support strategies to enhance customer satisfaction and drive business growth

Collaborate with cross-functional teams to optimize chat support processes and systems

Stay up-to-date on industry trends and best practices in chat support management

Requirements:

Energetic and dedicated personality traits

Strong research and creativity skills

Excellent communication and interpersonal skills

Proven experience in managing chat support teams

Proficiency in chat support software and tools

Ability to work independently and as part of a remote team

Bachelor's degree in a related field preferred

Benefits:

Employee discounts on airport services

Free food during work hours

Medical coverage for employees and their families

Working Environment:
At Auckland International Airport, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and continuous learning to drive success in a fast-paced and dynamic environment.

Deadline to Apply: September 16, 2024

Equal Opportunity Statement:
Auckland International Airport is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule:
This job has the following work schedule:

Flexible

Salary:
$3,200 - 5,500 monthly

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