Chat Support Manager

Job Description:

Sears Holdings is seeking a passionate and resourceful Chat Support Manager to join our team in Hamilton, Waikato, NZ. As a mid-to-senior level position, we are looking for someone with at least 6 years of experience in a similar role.

Responsibilities:
- Manage a team of chat support agents, ensuring they provide excellent customer service and meet performance targets
- Develop and implement strategies to improve chat support efficiency and effectiveness
- Monitor chat support metrics and provide regular reports to senior management
- Train and onboard new chat support agents
- Handle escalated customer inquiries and provide resolutions in a timely manner
- Collaborate with other departments to improve overall customer experience
- Stay up-to-date on industry trends and best practices in chat support

Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Strong communication skills and attention to detail
- Proven experience managing a team of chat support agents
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in chat support software and CRM systems
- Excellent problem-solving skills and a customer-centric mindset

Personality Traits:
- Passionate about providing exceptional customer service
- Resourceful in finding solutions to complex problems

Soft Skills:
- Attention to detail
- Strong communication skills

Benefits:
- Company transportation
- Company equipment
- Free food

Working Environment:
At Sears Holdings, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where employees can grow and develop their skills.

Deadline to Apply: September 10, 2024

Equal Opportunity Statement:
Sears Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.