Job Description: Trinity Industries is seeking a highly experienced and motivated Chat Support Manager to join our team in Dunedin, Otago, NZ. As a mid-to-senior level position, the Chat Support Manager will be responsible for overseeing and managing the chat support team, ensuring exceptional customer service and support to our clients. Responsibilities: - Manage and lead a team of chat support agents, providing guidance, training, and support as needed - Monitor chat support performance metrics and KPIs to ensure team goals are met - Develop and implement strategies to improve chat support efficiency and customer satisfaction - Handle escalated customer inquiries and provide resolutions in a timely and professional manner - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in chat support management Requirements: - 8 years of experience in customer service, with at least 3 years in a chat support management role - Confident and resilient personality traits - Strong communication and interpersonal skills - Ability to think innovatively and creatively to solve problems - Experience with chat support software and tools - Proven track record of meeting and exceeding performance goals - Bachelor's degree in a related field preferred Benefits: - Retirement plan - Life insurance - Free food Working Environment: At Trinity Industries, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our employees are encouraged to collaborate, think creatively, and strive for excellence in everything they do. Equal Opportunity Statement: Trinity Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to apply: ******** If you meet the requirements and are ready to take on this exciting opportunity as a Chat Support Manager at Trinity Industries, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
