Job Description:
Synnex is seeking a Chat Support Manager to join our team in Christchurch, Canterbury, NZ. As a mid-to-senior level position, the Chat Support Manager will be responsible for overseeing the chat support team, ensuring high-quality customer service and support for our clients. The ideal candidate will have at least 7 years of experience in a similar role and possess the personality traits of reliability and resilience.
Responsibilities: Manage and lead the chat support team, providing guidance and support as needed
Monitor chat support interactions to ensure quality and efficiency
Develop and implement chat support strategies to improve customer satisfaction
Train and onboard new chat support team members
Collaborate with other departments to address customer issues and provide solutions
Analyze chat support data to identify trends and make recommendations for improvement
Maintain a positive and productive working environment for the chat support team
Requirements: 7+ years of experience in a chat support or customer service role
Strong communication and interpersonal skills
Emotional intelligence and the ability to empathize with customers
Excellent negotiation skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Bachelor's degree in a related field preferred
Benefits: Visa sponsorship for eligible candidates
Free food provided during working hours
Free accommodation for employees relocating to Christchurch
Working Environment: At Synnex, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our diverse team works together to achieve common goals and deliver exceptional service to our clients.
Deadline to Apply: Interested candidates should submit their applications by September 17, 2024.
Equal Opportunity Statement: Synnex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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