Job Description: Synnex is seeking a Chat Support Manager to join our team in Christchurch, Canterbury, NZ. As a mid-to-senior level position, the Chat Support Manager will be responsible for overseeing the chat support team, ensuring high-quality customer service and support for our clients. The ideal candidate will have at least 7 years of experience in a similar role and possess the personality traits of reliability and resilience. Responsibilities: - Manage and lead the chat support team, providing guidance and support as needed - Monitor chat support interactions to ensure quality and efficiency - Develop and implement chat support strategies to improve customer satisfaction - Train and onboard new chat support team members - Collaborate with other departments to address customer issues and provide solutions - Analyze chat support data to identify trends and make recommendations for improvement - Maintain a positive and productive working environment for the chat support team Requirements: - 7+ years of experience in a chat support or customer service role - Strong communication and interpersonal skills - Emotional intelligence and the ability to empathize with customers - Excellent negotiation skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Bachelor's degree in a related field preferred Benefits: - Visa sponsorship for eligible candidates - Free food provided during working hours - Free accommodation for employees relocating to Christchurch Working Environment: At Synnex, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our diverse team works together to achieve common goals and deliver exceptional service to our clients. Deadline to Apply: Interested candidates should submit their applications by September 17, 2024. Equal Opportunity Statement: Synnex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
