**Job Title:** Chat Support Associate **Company:** Rocket Lab **Location:** Wellington, Wellington, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4 --- **Job Description:** Join Rocket Lab, a pioneering aerospace company, as a Chat Support Associate in our Wellington office.
In this part-time role, you will be the frontline support for our customers, offering solutions and enhancing their overall experience with our cutting-edge technology.
We are seeking dedicated and driven individuals who are passionate about providing exceptional customer service and are ready to play a pivotal role in our global mission.
**Key Responsibilities:** - **Customer Engagement:** Serve as the primary point of contact for customer inquiries via chat.
Ensure that all customer interactions are handled professionally and effectively in a timely manner.
- **Problem Solving:** Quickly assess customer issues and provide accurate and efficient solutions, troubleshooting problems related to our products and services.
- **Information Management:** Record customer interactions and feedback in our CRM software, ensuring that all data is accurate and updated to help inform service improvements.
- **Team Collaboration:** Work closely with technical teams and other departments to facilitate seamless communication across the company, ensuring customer needs are met efficiently.
- **Continuous Improvement:** Identify opportunities for enhancing customer support processes and contribute ideas for product and service improvements based on customer feedback.
- **Knowledge Development:** Stay informed about product updates, industry trends, and competitor activities to provide informed responses to customers.
- **Performance Metrics:** Meet performance metrics including response times, customer satisfaction scores, and resolution rates.
Participate in regular performance reviews to identify areas for growth and training opportunities.
**Qualifications and Requirements:** - **Experience:** Minimum of 4 years in a customer service or chat support role, preferably in a technical or telecommunications environment.
- **Soft Skills:** Strong communication skills, both written and verbal.
Proven decision-making abilities are essential to effectively resolve customer issues.
- **Personality Traits:** Must be dedicated and driven; a proactive approach to addressing customer needs is crucial.
- **Technical Proficiency:** Familiarity with CRM software and chat support tools.
Basic technical knowledge of aerospace or telecommunications is an advantage.
- **Availability:** Flexible availability to accommodate varying work shifts, including evenings and weekends.
**Benefits:** - Comprehensive training & professional development opportunities to enhance your skills and career.
- Free accommodation while on business assignments.
- Exciting travel opportunities to support global operations.
**Working Environment:** At Rocket Lab, we believe in transcending borders and fostering collaboration on a global scale.
You will be part of a diverse team that values innovation, teamwork, and excellence in customer service.
**Deadline to Apply:** ******** Rocket Lab is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
--- We look forward to welcoming a new Chat Support Associate who will help drive our mission forward while enhancing the customer experience at Rocket Lab!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.