Invivo Wines is seeking a motivated and independent Chat Support Associate to join our team in Nelson, New Zealand. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field. Responsibilities:- Provide excellent customer service through our chat platform, answering inquiries, resolving issues, and providing product information- Use persuasion skills to upsell and cross-sell products to customers- Maintain a high level of attention to detail to ensure accurate and efficient responses to customer inquiries- Collaborate with other team members to ensure a seamless customer experience- Keep detailed records of customer interactions and feedback for analysis- Stay up to date on product knowledge, promotions, and company policies- Assist with other customer service tasks as needed Requirements:- 4 years of experience in customer service or a related field- Independent and motivated with a strong work ethic- Excellent attention to detail and problem-solving skills- Persuasion skills to upsell and cross-sell products- Ability to work in a fast-paced environment and multitask effectively- Strong communication skills, both written and verbal- Knowledge of wine or beverage industry is a plus Benefits:- Company-provided equipment for remote work- Employee discounts on Invivo Wines products- Paid sick leave for part-time employees Working Environment:At Invivo Wines, we encourage a spirit of exploration and taking calculated risks for growth. Our team is passionate about wine and dedicated to providing exceptional customer service. We value collaboration and innovation, and we strive to create a positive and inclusive work environment for all employees. Equal Opportunity Statement:Invivo Wines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Deadline to apply: May 23, 2024 If you meet the requirements and are excited about the opportunity to join our team as a Chat Support Associate, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
