**Job Title:** Chat Support Associate **Company:** Nationwide **Location:** Auckland, Auckland, New Zealand **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience:** 0 --- ### Job Description Are you a passionate and adaptable individual looking to kickstart your career in customer support? Join **Nationwide** as a **Chat Support Associate** and be a vital part of a team dedicated to providing exceptional online assistance to our valued customers. In this entry-level role, you will engage with customers through live chat, offering solutions to their inquiries while fostering a positive and supportive service environment. ### Responsibilities As a Chat Support Associate, your primary responsibilities will include, but are not limited to: - **Customer Interaction:** Respond promptly to incoming chat inquiries from customers in an engaging and friendly manner. - **Issue Resolution:** Assist customers in troubleshooting issues, answering questions, and providing accurate information about our services and products. - **Record Keeping:** Accurately document customer interactions, issues, and solutions provided in our internal database for future reference. - **Feedback Collection:** Gather feedback from customers regarding their experience and relay insights and suggestions to management for continual service improvement. - **Collaboration:** Work closely with team members and various departments to resolve complex customer queries efficiently. - **Knowledge Upkeep:** Stay updated with product and service changes, company policies, and industry trends to provide relevant and updated information to customers. - **Performance Target Achievement:** Strive to meet individual and team performance targets related to customer satisfaction, response time, and resolution efficiency. ### Requirements To be successful in this role, candidates should meet the following qualifications: - **Education:** High school diploma or equivalent; additional education in customer service or related fields is a plus. - **Experience:** No prior experience required; however, any experience in customer service or support roles is an advantage. **Personality Traits:** - **Passionate:** A genuine enthusiasm for helping people and providing a great customer experience. - **Adaptable:** Ability to quickly change priorities and learn new tools, processes, and procedures as required. **Soft Skills:** - **Presentation Skills:** Strong ability to communicate clearly, both verbally and in writing, to ensure customer understanding. - **Emotional Intelligence:** Demonstrates empathy and understanding in customer interactions, effectively managing emotional dynamics. ### Benefits Joining Nationwide comes with a variety of exciting benefits, including: - **Joining Bonus:** A sign-on bonus for qualifying candidates. - **Retirement Plan:** Access to a comprehensive retirement savings plan to help secure your financial future. - **Company Equipment:** Provision of necessary tools and equipment to perform your duties effectively. ### Working Environment At Nationwide, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value initiative, creativity, and a proactive approach to problem-solving, allowing you the opportunity to make an impact within our organization. ### Application Process Interested candidates are invited to submit their resume and cover letter by **October 31, 2024**. We look forward to welcoming new talent to our growing team! ### Equal Opportunity Statement Nationwide is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. --- **We can't wait to see how you can contribute to our team! **How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.