**Job Title:** Chat Support Associate **Company:** Baxter International **Location:** Auckland, Auckland, NZ **Job Type:** Full-Time **Seniority:** Entry Level **Years of Experience:** 0 --- ### **Job Description** Baxter International is seeking a dedicated and reliable Chat Support Associate to join our dynamic team in Auckland.
As a crucial member of our customer support department, you will play an integral role in providing exceptional service to our clients through various chat platforms.
In this entry-level position, you will have the opportunity to work with a company that pioneers change and sets benchmarks in the healthcare industry.
### **Key Responsibilities** - **Customer Engagement:** Interact with customers through live chat, ensuring prompt and effective communication to address inquiries, provide information, and resolve issues.
- **Problem-Solving:** Utilize strong decision-making skills to identify customer needs and provide appropriate solutions, enhancing their overall experience with our products and services.
- **Information Management:** Maintain accurate records of customer interactions and transactions, ensuring that all data is entered into our systems timely and with precision.
- **Collaboration:** Work closely with other team members and departments to troubleshoot customer issues and escalate concerns as necessary.
- **Product Knowledge:** Develop a comprehensive understanding of Baxter's products and services to effectively address customer queries and promote our offerings.
- **Feedback Collection:** Gather customer feedback during interactions and inform management about trends that can help improve service quality and customer satisfaction.
- **Negotiation Skill Application:** Use negotiation skills to handle complex customer requests and reach amicable resolutions, ensuring customer retention and satisfaction.
- **Training Participation:** Engage in ongoing training sessions to enhance your skills and stay updated about new products, services, and industry trends.
### **Requirements** - **Education:** High School Diploma or equivalent; additional qualifications or certifications in customer service or related fields are an advantage.
- **Personality Traits:** - **Dedicated:** Demonstrate a strong commitment to serving customers and meeting their needs.
- **Reliable:** Exhibit dependability in attendance and task completion to ensure smooth service operations.
- **Soft Skills:** - **Negotiation:** Effectively negotiate with customers to resolve conflicts or reach agreements.
- **Decision-Making:** Make informed decisions quickly to address issues as they arise and provide clarity to customers.
- **Communication Skills:** Strong verbal and written communication abilities to interact with customers clearly and professionally.
- **Technical Proficiency:** Comfortable using chat software, CRM systems, and other Microsoft Office applications.
- **Multitasking Ability:** Capable of managing multiple chats simultaneously while maintaining high-quality service.
### **Benefits** - **Relocation Allowance:** Assistance for candidates who may be relocating to Auckland for the position.
- **Life Insurance:** Comprehensive life insurance benefits for all employees.
- **Travel Opportunities:** Potential for travel based on job requirements and growth opportunities within the company.
### **Working Environment** At Baxter International, you will become part of a pioneering company that is committed to setting industry benchmarks.
We foster a collaborative and innovative work environment where every team member's contributions are valued.
You will gain exposure to cutting-edge healthcare solutions and be supported in your professional growth.
### **Application Process** To join our team and make a positive impact in the healthcare industry, please submit your application by **October 29, 2024**.
### **Equal Opportunity Statement** Baxter International is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.