Landis+Gyr is a leading global provider of integrated energy management solutions.
We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption.
Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023.
With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents .
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better!
Who are Thundergrid?
At Thundergrid, we're driving towards a sustainable energy future.
We're a smart electric vehicle charging platform + partner.
We're working to create a nationwide network of smart charging systems that accelerate the adoption of EVs, support the wider grid and reduce New Zealand's reliance on fossil fuels.
Being a Landis+Gyr company, we have the best of both worlds - we offer the dynamism of a startup with the backing of a global energy leader.
What's the role?
We are very excited to welcome a Charge Point Technician to our team.
This role is a full-time and permanent position based in Miramar, Wellington.
This role will lead the technical support and customer service within the Fulfilment team of Thundergrid.
You will be responsible for Charge Point technical support for our charging network customers and electrical installers.
At times, you will oversee the teams contribution to support stock management, network and technical problem resolution, and research and development projects.
The role will work closely with the Network Operations Manager to lead and coordinate the installation of chargers with our field service partners and help customers with the activation and configuration of their chargers as requested.
You will apply exceptional customer service skills, clear communication, a logical approach to diagnose problems, and confidently work with contractors in the field.
This role also includes assisting with Research and Development (R&D) of EV charging technology to test functionality and power management, and they will also play a crucial role in trail blazing new processes and technology improvements for the E-mobility sector.
Your key responsibilities will be : Speaking to customers and confidently taking ownership of customer issues reported.
Identifying problems and coming to a resolution in a timely manner.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve technical and system issues.
Configuring charge point management software for installation and activation.
Working with external contractors (e.g.
electricians and network engineers) for installation support queries and to resolve installation issues.
Supporting research and development projects including integrating new equipment onto the network.
Working with overseas software and hardware suppliers to report issues and work on fault diagnosis to find solutions.
Sometimes it may be their software or hardware issue, sometimes it will be our setup.
What we are looking for : You will bring a minimum of 2 years' experience working in a technical environment.
You will also bring your knowledge of networking technologies and be competent with computer literacy, be a confident communicator and have the ability to work autonomously and in a team.
It would be desirable for you to have experience leading a team in a customer service or technical role and to have a background in handling electrical equipment, however this is not essential.
A few cool things that we're proud of : Although we need you to work for us, it is just as important that we work for you too.
In addition to a competitive salary plus bonus, this is what sets us apart from the rest : Fully supported onboarding and training in the emerging field of clean tech.
Flexible working arrangements you're in charge of your daily schedule.
We work smarter, not harder, and we appreciate that humans have families, lives and wellbeing to tend to.
Five weeks annual leave trust us, the extra week really does make a difference!
Career progression both with Thundergrid and Landis+Gyr.
A truly supportive team where sharing and learning comes first.
Sound like you?
Apply now by following the link below and attaching your CV and a cover letter outlining why you believe you are our next Software Developer Role closes Tuesday 9th July 2024 .
Applications will be reviewed as they are received, and interviews may commence prior to the close date.
You are required to have eligibility to work in New Zealand.
If you have any questions, please reach out to Amy Hopkins at ****** for more information.
Please note that you do need to apply via the Landis+Gyr website as the SEEK function is only used as an expression of interest.
We're committed to shaping a better future for everyone.
#EnergizeYourCareer and join us on our journey towards a greener tomorrow.
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