Select how often (in days) to receive an alert:Change Communications SpecialistDepartment: Customer MarketingLocation: AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo te turanga - About the roleAs a Change Communications Specialist, you are responsible for effectively implementing communication initiatives that support the delivery of customer change and resolution projects within the Pacific Marketing Team. It exists to ensure the customer impact of change is communicated effectively, leading to minimal disruption and/or positive outcomes for customers, and that the business objectives of change and resolution projects are achieved.Ka aha to ra e kite ai? - What will your day look likeThis role is accountable for:Implementing marketing strategies to effectively communicate change, leading to minimal disruption and/or positive outcomes for customers.Supporting the Change Communication in the Pacific Marketing portfolio to meet change objectives.Deliver effective marketing activity across owned and paid media that supports project objectives.Ensuring communications produced are of a high quality - clear and concise and easily understood for customers.Ensure key insights about the customer impact of a business change are well understood, in order to inform activity.Ensure communication initiatives meet business objectives and are delivered within agreed project budgets.Stakeholder management – communicating and managing requests from a range of stakeholders across ANZ.Managing the approvals process effectively and compliantly.Ensuring controls for project governance, compliance and risk management are adhered to.Ou Pukenga? - What will you bring?To grow and be successful in this role, you will ideally bring the following:2+ years' marketing experience.Ability to manage multiple projects and prioritise workload and capacity to deliver on agreed tasks on time.Strong knowledge of effective marketing communication – writing and editing.Understanding of 'below the line' communication fundamentals including data-driven marketing.Generalist marketing skills with the ability to support implementing a broad range of marketing activities.Excellent interpersonal and communication skills to effectively manage a range of stakeholders.Sound judgement, strong problem-solving and analytical and numerical skills.Excellent attention to detail, and a desire to produce work of a high quality.You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.He aha te take e uru ai koe ki a matou? - So, why join us?From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi. This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.To find out more about working at ANZ visit https://www.anz.co.nz/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 83197.
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