The opportunity
Reporting to the GM Optimisation, this role as Change & Communications Manager will see you take the lead in defining, developing, and driving the execution of change management strategies across the Customer and Community Services Directorate, and support in the delivery of comprehensive communication and engagement plans.
Essentially, you'll lead change and communication management across the directorate, and the outcome of your work will mean the directorate is both change and commercially agile, people know what is happening and how it impacts them, and the impact of change is minimised through your expertise in communication and engagement.
He korero mou : About you
You'll have extensive experience working in Change Management and / or Business Transformation in large complex settings, requiring strategic impact, financial acumen, and management of stakeholder pressures.
Your ability to understand best-practice customer service systems and processes, combined with your innovation and process / system (and cultural) improvement skills will be paramount for this role.
Since you'll lead a diverse range of activities covered within the portfolio, particularly with respect to the successful delivery of customer service functions and organisational transformation, your excellent communication, commercial orientation, along with your high-level strategic policy analysis, formulation and implementation will contribute to your success in the role.
Nga ahuatanga kei a matou : What we offer
In return, you'll be part of a team of passionate professionals who has a strong Tikanga (set of values). You will have the chance to grow your technical expertise and get valuable experience that will set you up for career growth.
You'll have the support of an experienced team with a strong vision for growth, and work with new technology in a team and organisation that supports and nurtures its people.
Alongside exposure to multiple systems and innovative projects, you'll help Auckland Council to increase efficiency across the organisation ensuring we help make our customers lives easier.
As a high-performing organisation, we place a high value on the quality of work done where achievements are regularly celebrated and recognised, embracing the culture of positivity, fun and passion into the workplace.
Please note that we may, however, be considering applications as they are received so, please do not delay in applying.
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion.
If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Auckland Council strongly encourages our employees to be fully vaccinated.
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