Casual Customer Service Officer - Aquatic ServicesAbout the Role The Wai o Rua - Stratford Aquatic Centre Customer Service Officers are the superstars at the front of our facility. You will work hard to ensure a seamless process for entry and facility bookings. You will show immense pride in the facility by promoting and understanding the services and products on offer and have excellent communication skills in person and on the phone to create the ultimate customer experience for all.
We are currently seeking a motivated and enthusiastic Customer Service officer to join our team on a casual, on-call/as required basis.
If you're ready to make a real impact, submit your application today—don't miss out on this exciting opportunity. Stratford District Council reserves the right to close this vacancy early if sufficient, suitable applications are received. Please submit your application as soon as possible to avoid disappointment.
About You You will have proven customer service skills with the ability to grow positive working relationships with customers, staff, and community groups. You will be competent in the use of online and computer-based programmes and participate in looking for continuous improvement for systems and processes.
You will work well in a team environment but also on your own.
A Level 2 First Aid Certificate and Pool Lifeguard Practising Certificate would be an advantage, but not required.
All Aquatic Services roles are subject to a police reference check under the Vulnerable Children's Act 2014.
Why work with us? Our staff will tell you the main reason they like working with us is "the people". We have an energetic work environment with plenty of laughter and a great staff culture is important to us. Our customers and our communities are at the centre of what we do, and our people are what makes it work. We like to look after our own. If you join us, you will also benefit from ongoing professional development, te reo learning assistance, regular health check opportunities, subsidised pool visits, an active social club, and free car parking!
About us The Stratford District sits in the heart of the Taranaki region, and is the gateway to Taranaki Maunga and the famous Forgotten World Highway. We're home to stunning parks and gardens, and there are countless opportunities to explore the landscape, arts and culture, and local history. Working in Stratford gives you the best of both worlds - the combined benefits of living in the world-renowned Taranaki region and having a work environment that puts your lifestyle first. Not to mention our great local facilities! As a staff member of Stratford District Council there's a lot to be proud of and we welcome you to be part of the experience.
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