Casual Customer Service Banker Role - Kaitaia or Kerikeri Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper.
This is an engaging & rewarding turanga (role) with plenty of opportunity to ako (learn).
If you can imagine a better future, let's find a way!
We are looking for a customer service person to join either the BNZ Kerikeri or BNZ Kaitaia branch.
As a Casual, you'll be the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential.
We are looking for someone who has availability across weekdays and weekends, and can provide casual cover for our Whangarei branch.
Please note that being a Casual employee, there are no guaranteed minimum hours of work or a regular pattern of work.
What are 5 day to day tasks the person in this role will complete?
Engage with customers in a warm friendly manner with a big smile Processing customer transactional banking needs Updating customers personal details and identification Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals Help educate our customers on our online platforms, tools and digital solutions What attributes will this person have in order to be successful?
Genuine desire to help customers, providing them with the very best service Previous customer service experience, ideally within a fast-paced environment Can-do attitude, resilience, and logical approach to problem solving A keen eye for detail that ensures transactions are completed efficiently and accurately Ability to multi-task, highly adaptable to change, and proactive Ability to build lasting relationships with both team members and customers What is the tima (team) culture and environment like?
We have a great tima across the region.
We are a very supportive and inclusive tima, where we encourage each other to be the best every day.
You'll work with so many awesome tangata (people), and what connects us is our passion for delivering exceptional customer service.
Nau Mai ki te Peke o Aotearoa | Come to the Bank of New Zealand If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.
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