Case Managers, Client Service Delivery - New PlymouthAbout us
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Multiple opportunities – Permanent and Fixed Term to June 2025 Location: New Plymouth Service Centre We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whanau. • Be part of an organisation that makes a difference in the lives of New Zealanders.
• Join a fast-paced, challenging but rewarding working environment that encourages inclusion and embraces diversity.
• Work with a supportive team that are committed to continuous improvement.
We are seeking passionate individuals who have the passion and drive to join the dedicated case management team. Every day is busy and demanding but very rewarding as you can positively influence people's lives. If you are passionate about making a positive impact in the lives of vulnerable people, dependable to the core and have the grit and tenacity to show up and work hard even when the going is tough, this could be the right role for you.
What you'll be doing | He aha tau e mahi ana As the face of the organisation, our Case Managers will engage with and work alongside our clients to support them into employment, supporting with financial assistance, housing and other assistance as required. Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the phone or face to face, all with different circumstances and receiving different types of support from us. You'll work with clients to empower them to achieve their goals and to take steps towards a better future.
What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angituYou will be exceptionally organised, with sound decision making and problem-solving skills. In addition to this, you will bring a high level of personal integrity and initiative and take ownership and responsibility to follow through and deliver for the people in our community.
• Be purposeful: show care and warmth, give support to others. Look after the dignity of people through the expression of manaaki.
• Be resilient: the work is fast paced and demanding. You will be highly dependable, agile and have the grit and tenacity to show up and work hard, bringing developed strategies with you to cope with pressure, in an ever-changing environment.
• Be open: be fully present and listen intently without judgement to what is being said, empathise with whanau and their experiences, thoughts, and feelings.
• Be inclusive and encourage a positive team culture, carry yourself with high integrity and display our core values.
What's in it for you | Nou te rourou We are committed to providing you with a positive work environment that focusses on the growth and development of our people as well as achieving outcomes alongside the individuals and whanau in our community.
You will be a part of a team that embraces diversity and encourages learning, working with a team of people from a variety of backgrounds, with a variety of skills and experiences, who want to get great results for New Zealanders. We are working towards Te Ao Maori being embedded in the way we do things at MSD and we would love you to join us on this journey.
Manaaki – We care about the wellbeing and success of people.
Mahi tahi – We work together, making a difference for communities.
Whanau – We are inclusive and build a sense of belonging and place.
Tika me te pono – We do the right thing with integrity.
Our values represent who we are and what we stand for - if this appeals to you, do not hesitate, apply now!
We will review the applications as they come through. For a further discussion about the role, please contact Sharon MacLeod, Manager Client Service Delivery, New Plymouth by email: ******
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at ******
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
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