Phone Based Case Manager, Hawkes Bay or Whanganui - Fixed Term (to 30 June 2025) About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong, and independent. Manaaki Tangata, Manaaki Whanau. Be part of an organisation that makes a difference in the lives of New Zealanders. Engage with individuals and whanau to support them with their income, housing, and employment needs. What you'll be doing As the face of the organisation, you will be working alongside our people to support them into employment and housing. You will provide financial support and connect whanau to a wide range of services and other assistance as required. The whanau we serve come from a wide range of backgrounds and cultures. You will create a safe environment for people to explore options and determine what's most important to them. You will empower whanau to take the lead in developing and achieving their goals. You will build strong relationships and work collaboratively with others to enhance outcomes for our people. You will need to develop and maintain relationships with your peers and partner agencies to give and receive support when needed. You will be exceptionally organised, with sound decision making and problem-solving skills. In addition to this, you will bring a high level of personal integrity and initiative and take ownership and responsibility to follow through and deliver for the people in our community. Your key strengths and attributes Be purposeful: show care and warmth, give support to others. Look after the dignity of people through the expression of manaaki. Be resilient: the work is fast-paced and demanding. You will be highly dependable and have the grit and tenacity to show up and work hard, bringing developed strategies with you to cope with pressure, in an ever-changing environment. Be open: be fully present and listen intently without judgement to what is being said, empathise with whanau and their experiences, thoughts, and feelings. What's in it for you We are committed to providing you with a positive work environment that focuses on the growth and development of our people as well as achieving outcomes alongside the individuals and whanau in our community. You will be a part of a team that embraces diversity and encourages learning, working with a team of people from a variety of backgrounds, with a variety of skills and experiences, who want to get great results for New Zealanders. Our Core Values Whanonga pono: We care about the wellbeing and success of people Mahi tahi: We work together, making a difference for communities Whanau: We are inclusive and build a sense of belonging and place Tika me te pono: We do the right thing with integrity Our values represent who we are and what we stand for - if this appeals to you, do not hesitate, apply now! Salary range: $68,660.00 - $83,003.00 How to apply To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. All applications must be made online. If this is not possible or if you have any queries, please contact us at ******. Closing date: Sunday 20 October 2024 Joining us Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time. #J-18808-Ljbffr