Case Manager - Coordinator

AMI HomeHub is a subsidiary of IAG NZ with branches across NZ. AMI HomeHub is expanding the team in Christchurch which has created this new role. This role will join a team which includes varied trades creating a dynamic work environment.
Qualifications & Experience Attention to detail and intermediate data entry skills
Open and friendly communication skills to team-mates and customers
Industry knowledge of: Products and services
Customer specific expectations
Systems/Processes

Experience as a Case Manager/Claims Technician is an advantage but not essential
Tasks & Responsibilities Work alongside assigned Estimator/Supervisor to manage full lifecycle of jobs, coordinate multiple small projects or responsive tasks on an ongoing basis
Schedule trades as required to carry out works on your projects/responsive tasks to completion
Maintain all relevant information as directed into the database keeping notes up to date at all times
Maintain a high standard of customer communication and updates for each project/task including phone and electronic media
Utilizes a team philosophy to ensure a positive environment
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a case manager?
Have you worked in a role which requires a sound understanding of claims management processes?
Do you have experience in a role which requires relationship management experience?
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