Care Experience Manager

Deliver exceptional resident experiences in a Brand-New Retirement Village setting. Kerikeri location - work close to home and avoid the traffic Great staff benefits offered Join a collaborative, experienced and fun team About the role This exciting and newly created position at Metlifecare Oakridge Villas ensures delivery of premium care hospitality services are provided to our Residents in Care Suites. In this role you will be required to manage and maintain a strong resident and family partnership, whilst delivering exceptional daily resident experiences. You will also lead and mentor a team of activity coordinators and cleaners within the care facility. You will be working Tuesday to Saturday during business hours. Some of the great things you will be doing: Assist Care Suite residents in a concierge-like capacity assisting them to coordinate and manage their day in a way that enables them to spend their leisure time doing the things they love. Manage the Leisure Team to ensure an innovative variety of activities is delivered, that is aligned with our residents' interests. Managing the housekeeping and laundry functions and ensuring the presentation of front-of-house areas is consistent. Ensure that the dining experience delights all residents and encourages socialising and connection with others. About you Ideally you will have previous experience in hospitality type positions, ideally in Aged Care or perhaps event management, client facing type positions. Customer service is at the heart of everything you do, as are your inherent people skills and your ability to manage and lead a successful collaborative team. You will have excellent communication and problem-solving skills along with the desire to provide an outstanding and premium service to our Care Suite Residents and their families. Having a qualification in Diversional Therapy will be advantageous. About us Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 6,500 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. How to apply Please apply by clicking on the below APPLY NOW button or by visiting our careers page note that Identification and work eligibility is required with your application. #J-18808-Ljbffr