Canterbury & Harewood Memorial Gardens – Manager of Sales and OperationsInvoCare, a funeral industry leader, operates over 300 funeral locations, 17 cemeteries, and 29 crematoria throughout Australia, New Zealand, and Singapore, and is growing.About the roleWe are seeking a strong manager and sales leader to manage and showcase our gardens, memorial grounds, and products while supporting bereaved families to memorialise their loved ones. You will lead a team to provide a seamless and high-quality service to clients in our beautiful memorial parks and evolve our strategic plan for both the Canterbury Memorial Gardens (Linwood) and Harewood Memorial Gardens.As the Sales and Operations Manager, you will play a pivotal role in driving this business. You will be responsible for supporting clients in selecting, designing, and coordinating cremation memorials. Given the sensitive nature of the products and services, sales are conducted in a dignified and respectful manner.You will manage a great team of sales staff, gardeners, and administrative team members. You will also work closely with our chapel operations and cremator tech teams to ensure seamless, professional service to our client families.The two Memorial Gardens that you will manage will be:The Harewood Memorial GardensA formal park with rose gardens and native plantings, long graceful walkways flanked by immaculate lawns, shaded by mature trees, creating a serene setting for rest and contemplation. The gardens are laid out in commemorative courts, including a Court of Memories, a Court of Music, and a Community Services Court.The Canterbury Memorial Gardens (Linwood)Over the years, the gardens have grown to cover 20 acres, creating a delightful rambling park full of tranquil nooks and corners. 9,000 roses are cared for by a team of skilled gardeners. Paths meander through mature trees, a rich habitat for birds and a large population of monarch butterflies.About youYour strengths are in sales, teamwork, management, and strategic thinking. You will excel at assisting clients in making decisions in challenging circumstances.Your exceptional communication skills allow you to connect with people from diverse backgrounds, understand their unique needs, and develop and market products to meet those needs.You will bring new and fresh ideas to ensure we are a market leader and use initiative to deliver excellent service to clients.Strong attention to detail with a focus on productivity and efficiencyAbility to develop, plan, and execute sales and marketing strategies that generate new business opportunitiesExperience in a customer-centric, service-focused environment is preferredProficient in multitasking and managing multiple tasks simultaneouslyLead a team to deliver exceptional service experience across all customer interactionsProvide coaching, mentoring, and development to team membersDrive sales results and targets in line with budgetManage day-to-day staff matters, service logistics, and compliance practicesIdentify opportunities to enhance customer experience and drive salesStrong marketing and networking abilityA smart and commercial approachRequirements:Proven experience as a sales consultant and managing diverse teamsExceptional time management and organisational skills with the ability to manage multiple opportunities simultaneouslyA strategic mindset with the ability to balance short-term needs with long-term visionStrong verbal and written communication skills with the ability to present information clearly and conciselyCustomer-focused mindset with the ability to identify current and future needs
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