Call Centre Team Leader

Salary: $75,000 – $90,000 per year + Quarterly BonusDescription4Mile Pty Ltd is seeking a Call Centre Team Leader based in Wellington. As a proudly Australian-owned company, we are dedicated to delivering exceptional service to our not-for-profit and corporate clients. We are looking for an enthusiastic Team Leader with the passion and drive to inspire our team members. While call center experience is beneficial, a positive attitude is what we value most.As Team Leader, you will be responsible for guiding and empowering team members based in Australia and New Zealand to achieve their best. You will work closely with our operations team to foster a culture of service excellence and continual improvement. Additionally, you will handle various office administration tasks to support the day-to-day functioning of the team.What We're Looking ForAbility to lead, motivate, and coach team members to reach their full potential.Proficiency in monitoring performance, providing feedback, and ensuring team KPIs are met.Exceptional communication skills.Ability to build and nurture strong team relationships.A proactive approach to continual improvement.What We OfferCompetitive salary package with performance incentives.Comprehensive training and ongoing support.Career growth and development opportunities.A strong emphasis on work-life balance.A vibrant, friendly work culture.
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