Call Centre Team Leader

4Mile, a proudly Australian-owned company, is dedicated to delivering exceptional service to our not-for-profit and corporate clients. We are seeking an enthusiastic Team Leader with the passion and drive to inspire our team members. While call center experience is beneficial, a positive attitude is what we value most!Position Overview: As Team Leader, you will be responsible for guiding and empowering team members based in Australia and New Zealand to achieve their best. Working closely with our operations team, you will play a key role in fostering a culture of service excellence and continual improvement. Additionally, you will handle various office administration tasks to support the day-to-day functioning of the team.What We're Looking For:Ability to lead, motivate, and coach team members to reach their full potentialProficiency in monitoring performance, providing feedback, and ensuring team KPIs are metAssisting with office administrationExceptional communication skillsAbility to build and nurture strong team relationshipsA proactive approach to continual improvementWhat We Offer:Competitive salary package with performance incentivesComprehensive training and ongoing supportCareer growth and development opportunitiesA strong emphasis on work-life balanceA vibrant, friendly work cultureHow to Apply: If you're excited about joining 4Mile, please send your resume and cover letter to (emailprotected) or reach out to Ash at 0800 046 453.Please note: Only shortlisted candidates will be contacted. Thank you for considering a career with 4Mile!
#J-18808-Ljbffr