Add expected salary to your profile for insightsWe have an exciting opportunity for a dedicated and enthusiastic Call Centre Specialist to join our team at SIXT!
This role is based at our SIXT Head Office, and we have 2 part-time roles available.You will primarily be making reservations, answering customer queries and solving customer issues, as well as:Manage large amounts of inbound and outbound calls promptly.Follow communication "scripts" when handling different topics.Identify customer's needs, clarify information, research issues and provide solutions and/or alternatives.Build sustainable relationships and engage customers by taking the extra mile.Keep records of all conversations in the system in a comprehensible way.Handle damages and infringements throughout the company.Work on a rotating roster including weekends.About YouGreat communication skills, a positive attitude, and likes dealing with people.You are a solid team player with the ability to build rapport & mutual respect with clients, subcontractors, suppliers & office team members.You are organized, systematic & demonstrate a high level of accuracy & attention to detail.Strong phone and verbal communication skills along with active listening.NZ residency or a valid NZ work visa.What We OfferOngoing training and opportunities to gain qualifications: We invest in your professional growth with continuous learning and development programmes.Comprehensive CARE Programme for Health and Wellbeing: Our CARE Programme includes initiatives to support your physical, mental, and general wellbeing.A paid day off on your birthday: Celebrate your special day with a paid day off on your birthday.2 paid days off to volunteer at a community organisation: Give back to the community with two paid days off to volunteer at an organisation of your choice.About UsAt SIXT, we're more than just a rental car company - we're a global leader in mobility solutions with a dedication to providing exceptional customer service.
SIXT is part of Giltrap Group, a family-owned New Zealand company with a passion for cars and a commitment to our people.
Our shared vision is to be a great New Zealand company driven by the love of cars.
We excel in customer service and build enduring partnerships, by valuing each other, working together, and going the extra mile every time.Accelerate your career with Giltrap Group.
Apply today and become a part of the whanau!
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