Call Centre Representative

Introducing TMC BPO Services (NZ)Limited TMC operates a 24/7 business with a real family atmosphere. Our people are 100% focussed on our diverse clients, who range from small to large business, corporations, and government agencies across almost every industry you can imagine, and some of our most well-known brands. About the role You will be working as part of our contact centre team. We are flexible - your new role will be Casual You will be mostly handling calls; however, this can progress to handling other contacts such as email, web form, SMS, webchat as well as working within CRM and ticketing systems. Just like our clients, our team is diverse, so you will fit in perfectly! As a family-run business we offer a supportive environment. Your work will be varied, and you have the opportunity for career progression in our expanding team. Duties & responsibilities · Handle calls (and other contacts) efficiently and within allocated shift patterns · Log details on every call, email or communication received to ensure accurate information is provided to our clients. · Ensure the customer experience meets our and our clients' standards. · Follow instructions and communicate well with team members and management. · Assist in other areas of the business when required. Skills & experience · Excellent communication skills (listening, verbal and written) · Reliable, self-motivated and a team player · Highly organized and attentive to detail · Proven ability to produce accurate written information. · Intermediate computer skills including Microsoft Office · Previous customer service experience in an inbound/outbound role preferred but not essential.