Ventia are seeking a vibrant, highly engaged, and experienced Call Dispatcher to join our Ventia Operations Centre (VOC).Our 24/7 centre is located in our brand-new offices in Cremorne, in the heart of Richmond, Melbourne.The Ventia Operations Centre works closely with a diverse range of customers who are active participants in several front-line public services and sectors across Australia & New Zealand.The role of the Dispatch Operator will require availability for 12-hour shifts on a 24/7, 365 rotating roster and will be required on site for all shifts.What is on offer:Join our hub for emerging talentFantastic, collaborative, supportive, and fun teamOpportunity to learn from industry experts who have a wealth of knowledgeFun and comprehensive onboarding induction and training program designed to set you up for success!Monthly rewards and celebrationsFree coffee and snacksAccess to VenPerks - Ventia's employee benefits platformGoal-oriented daily and monthly competitionsA great central location close to public transportA day in the life of our Dispatch Operator:Provide high-quality customer service by telephone and email.
Calls will range in complexity but predominantly involve taking requests for maintenance work and following a process to create & dispatch work order requests.You can expect to:Respond to high volume inbound/outbound activities from members of the community or technicians/contractorsMonitor and optimise work order outcomesProvide a positive customer experienceMatch customer needs to solutionsManage the customer experience through dispatching work ordersCase management of service outcomes/managing urgent or high-priority work orders needing fast resolutionMaintain and update various databases, spreadsheets, and documentsWhat you bring to the role:Previous experience in a similar role with a strong passion for delivering quality customer serviceProven ability to work within a similar environment with multiple customers and leading large teams (for lead and management positions)Must be tech-savvy, with strong computer application skills; MS Office, SAP, or similarResilience when dealing with challenging activitiesEnjoyment of a fast-paced, high-volume environmentA genuine care for customers and a desire to make a positive impact on people's lives within local communitiesDiversityVentia is enriched by the diverse experiences, talents, and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in.
We are committed to providing a safe and positive environment that offers equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Maori and Pasifika people, LGBTQI+, women, veterans and spouses, and people with disabilities.What We Offer YouNot only do we offer a competitive salary and career growth, but we have also partnered with some reputable organisations to provide discounts on health insurance, banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing, and much more.How to applySelect "Apply Now" to submit your application.
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