**Job Title:** Call Center Specialist **Company:** Montoux **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 4 --- **Job Description:** Montoux is seeking a dedicated and enthusiastic Call Center Specialist to join our dynamic team in Hamilton, Waikato. As a part-time Call Center Specialist, you will play a crucial role in ensuring our customers receive exceptional service while helping to drive our company's mission forward. This position requires someone with a strong work ethic, a passion for meeting customer needs, and a knack for problem-solving. **Key Responsibilities:** 1. **Customer Interaction:** - Respond promptly to customer inquiries via phone, email, or chat, ensuring a positive and efficient experience. - Actively listen to customer concerns and provide accurate and timely solutions aligned with company policy. 2. **Information Management:** - Maintain detailed records of customer interactions, inquiries, and transactions through our customer relationship management (CRM) system. - Update customer information in the database, ensuring accuracy and confidentiality. 3. **Problem Resolution:** - Troubleshoot and resolve customer issues efficiently; escalate complex matters to the appropriate team when necessary. - Provide feedback to management regarding recurring customer issues to improve service delivery processes. 4. **Collaboration:** - Work closely with other team members and departments to obtain needed information and improve customer service processes. - Participate in regular team meetings and training sessions to enhance skills and knowledge about our products and services. 5. **Performance Monitoring:** - Meet and strive to exceed key performance indicators (KPIs) established for customer satisfaction, response time, and call resolution. - Maintain a high standard of professionalism and patience towards customers in all interactions. 6. **Personal Development:** - Continuously seek to improve personal performance and contribute to team success via feedback sessions and self-reflection. - Stay updated on industry trends, company products, and services to better assist customers. **Requirements:** - **Experience:** Minimum of 4 years in a call center or customer service role, demonstrating success in handling a variety of customer interactions. - **Hardworking & Motivated:** A strong desire to contribute positively to the team and company objectives. - **Communication Skills:** Excellent verbal and written communication skills with a friendly demeanor and ability to relate to various customer personalities. - **Problem-solving Skills:** Strong analytical skills and the ability to think critically and resolve issues effectively. - **Technical Proficiency:** Comfortable using computers and various software applications, including CRM tools. - **Adaptability:** Ability to adapt to changing processes, learn quickly, and thrive in a fast-paced environment. - **Cultural Awareness:** Demonstrated understanding of and commitment to diversity and inclusion principles in the workplace. **Benefits:** - Free food during working hours. - Exciting travel opportunities for training and team-building activities. - Comprehensive medical coverage for part-time employees. **Working Environment:** At Montoux, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that our differences help us succeed, driving innovation and creativity in our work environment. We encourage applicants from all backgrounds to apply. **Deadline to Apply:** ******** --- **Equal Opportunity Statement:** Montoux is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, regardless of race, gender, age, religion, sexual orientation, or disability status, to apply and join our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.