**Job Title:** Call Center Officer - Work from Home **Company:** Ambit AI **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 ### Job Description Ambit AI is seeking a diligent and proactive Call Center Officer to join our dynamic team in Christchurch. As a part-time, remote worker, you will play a crucial role in delivering exceptional customer service while building strong relationships with our clients and partners. If you are a reliable, adaptable individual with a passion for problem-solving and effective communication, we invite you to apply for this opportunity. ### Responsibilities - **Customer Interaction:** Serve as the first point of contact for incoming calls and inquiries, ensuring a positive experience for customers by providing accurate information, answering questions, and resolving issues promptly. - **Issue Resolution:** Use critical thinking skills to analyze customer needs and resolve complaints or challenges efficiently. Escalate issues to the appropriate department when necessary. - **Database Management:** Accurately document all customer interactions in our CRM system, ensuring that customer records are up-to-date and reflecting the current state of communication. - **Team Collaboration:** Collaborate with fellow team members to share insights and best practices, enhancing overall team performance and maintaining high standards of customer service. - **Performance Metrics:** Monitor and adhere to service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed departmental goals. - **Training Participation:** Engage in ongoing training sessions and workshops to continuously improve product knowledge and customer service skills. - **Feedback Loop:** Provide constructive feedback on customer queries to improve product offerings and service processes, contributing to the overall enhancement of customer experience. - **Adaptation to Change:** Stay adaptable to changes in company policies and procedures, embracing new technologies and ways of working in a remote environment. ### Requirements - **Experience:** Minimum of 2 years of experience in a call center or customer service role, ideally in a technology-focused environment. - **Technical Proficiency:** Comfortable using various software and tools to manage customer interactions and track performance metrics. - **Communication Skills:** Excellent verbal and written communication skills to interact effectively with diverse clientele. - **Personality Traits:** - **Reliable:** Dependability in attendance and task completion. - **Adaptable:** Ability to adjust to changing situations and work environments. - **Soft Skills:** - **Critical Thinking:** Strong analytical skills to assess issues and propose effective solutions. - **Cooperation:** A team-oriented approach, demonstrating the ability to work harmoniously with colleagues and stakeholders. ### Benefits - **Disability Insurance:** Comprehensive coverage to support your well-being. - **Paid Time Off (PTO):** Flexible time off to promote a healthy work-life balance. - **Dental Insurance:** Access to dental health coverage as part of your employment benefits. ### Working Environment At Ambit AI, we believe in fostering a collaborative virtual workspace where individuals can connect and thrive. As a Call Center Officer, you will have the opportunity to build meaningful relationships with colleagues, clients, and partners, all while contributing to a culture of mutual respect and support. ### Application Deadline To be considered for this role, please submit your application by **October 26, 2024**. ### Equal Opportunity Statement Ambit AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. --- Join us in creating innovative solutions at Ambit AI, and help our customers achieve their goals!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.