Performance Lab is seeking a motivated and energetic individual to join our team as a Call Center Officer in Nelson, NZ. As an Associate level position, the ideal candidate will have at least 4 years of experience in a similar role. Responsibilities:- Handle inbound and outbound calls from customers to assist with inquiries, provide information, and resolve issues in a professional and timely manner- Maintain a high level of customer service and satisfaction through effective communication and problem-solving skills- Utilize analysis and innovation skills to identify opportunities for process improvement and customer experience enhancements- Collaborate with team members and other departments to ensure seamless communication and a unified approach to customer service- Meet and exceed performance targets and KPIs to contribute to the overall success of the call center operations Requirements:- Strong communication skills, both verbal and written- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Proven experience in a customer service or call center role- Energetic and resilient personality traits- Strong analytical and innovative mindset- Proficiency with computer systems and CRM software- Ability to adapt to change and embrace new challenges Benefits:- Profit sharing opportunities- Life insurance coverage- Paid Time Off (PTO) for vacation and personal days- Supportive working environment that encourages calculated risk-taking and fosters innovation Equal Opportunity Statement: Performance Lab is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, disability, or any other protected status. Deadline to apply: May 24, 2024 If you are a dedicated and customer-focused individual with a passion for innovation and analysis, we encourage you to apply for the Call Center Officer position at Performance Lab. Join us in our mission to deliver exceptional customer service and drive progress through calculated risk-taking.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
