Job Description: ABM Industries is seeking a dedicated and experienced Call Center Officer to join our team in Nelson, NZ. As a Call Center Officer, you will be responsible for handling inbound and outbound calls, providing customer support, and ensuring excellent customer service at all times. This is a full-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role. Responsibilities:1. Answer incoming calls and respond to customer inquiries in a professional and timely manner.2. Make outbound calls to follow up with customers, resolve issues, and ensure customer satisfaction.3. Provide information about products and services, promote sales, and upsell when appropriate.4. Keep accurate records of customer interactions and transactions.5. Collaborate with team members to improve overall efficiency and customer service.6. Handle escalated customer complaints and ensure they are resolved promptly and satisfactorily.7. Maintain a positive attitude and empathy towards customers at all times.8. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. Requirements:1. Personality traits: resourceful, passionate2. Soft skills: cooperation, emotional intelligence3. Excellent communication skills, both verbal and written.4. Strong problem-solving abilities and the ability to think on your feet.5. Ability to work well under pressure and in a fast-paced environment.6. Proficiency in using CRM software and other call center technology.7. Prior experience in customer service or call center operations.8. High school diploma or equivalent required; Bachelor's degree preferred. Benefits:1. Medical coverage2. Retirement plan3. Dental insurance Working Environment:At ABM Industries, we thrive in an environment that embraces and navigates change seamlessly. We encourage our team members to adapt to new challenges and grow professionally within the organization. Deadline to apply: April 6, 2024 Equal Opportunity Statement:ABM Industries is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
