Call Center Associate - Remote Work

Job Description: Icebreaker, a leading outdoor clothing brand, is seeking a dedicated Call Center Associate to join our team on a part-time remote basis. As a Call Center Associate, you will be responsible for providing exceptional customer service to our clients while representing our brand in a positive and professional manner. Responsibilities:- Handle inbound and outbound calls in a timely and professional manner- Assist customers with inquiries, issues, and product information- Process orders and returns accurately and efficiently- Provide personalized recommendations based on customer needs- Maintain a high level of product knowledge to effectively assist customers- Meet and exceed customer satisfaction goals- Collaborate with colleagues to resolve customer issues and improve processes- Adhere to company policies and procedures at all times Requirements:- High school diploma or equivalent- Excellent communication skills, both verbal and written- Confident and hardworking attitude- Strong emotional intelligence and ability to empathize with customers- Exceptional time management skills- Ability to work independently and in a team environment- Basic computer proficiency- Previous customer service experience is a plus but not required Benefits:- Gym membership- Medical coverage- Free food Working Environment:As a Call Center Associate at Icebreaker, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value teamwork, collaboration, and a positive work environment where everyone feels valued and respected. Equal Opportunity Statement:Icebreaker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. Deadline to Apply: April 15, 2024 If you are confident, hardworking, and passionate about delivering exceptional customer service, we encourage you to apply to join our team at Icebreaker as a Call Center Associate. Kickstart your career with us today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.