**Job Title: Call Center Associate - Remote Work** **Company: Steel Dynamics** **Location: Dunedin, Otago, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** **About Steel Dynamics** At Steel Dynamics, we believe in harnessing technology to drive innovation and efficiency. Our commitment to excellence is reflected in our proactive corporate culture and diverse workforce. We aim to provide superior products and services while fostering an engaged and motivated workforce. **Job Summary** As a Call Center Associate at Steel Dynamics, you will be an integral part of our customer service team, ensuring client queries are handled efficiently and effectively. This role requires enthusiasm, drive, and resourcefulness, making it ideal for individuals who thrive in a dynamic environment. **Key Responsibilities** - **Customer Interaction:** Respond promptly and professionally to customer inquiries via phone, email, and online chat, ensuring first-contact resolution where possible. - **Problem Solving:** Utilize critical thinking to identify customer needs and provide effective solutions, demonstrating resourcefulness and planning skills. - **Record Keeping:** Accurately enter customer data, document interactions, and update records in the Customer Relationship Management (CRM) system to maintain information integrity. - **Sales Support:** Use persuasive communication skills to recommend products and services, upsell when opportunities arise, and assist customers with order placement and management. - **Collaboration:** Work closely with team members and other departments to address customer issues, share insights, and improve service delivery. - **Feedback and Reporting:** Collect customer feedback and report recurring issues to management, contributing to a continuous improvement process. - **Training Participation:** Engage in ongoing training and professional development activities to enhance product knowledge and customer service skills. - **Technical Proficiency:** Utilize technology and software tools to streamline processes, improve response times, and enhance the customer experience. **Requirements** - **Education:** High school diploma or equivalent. - **Experience:** Minimum of 1 year of customer service experience, ideally in a call center or similar environment. - **Personality Traits:** - **Driven:** Self-motivated with a proactive approach to achieving goals and resolving customer issues. - **Resourceful:** Ability to think on your feet, adapt to changing circumstances, and find solutions to challenges. - **Soft Skills:** - **Planning:** Strong organizational skills to manage time and prioritize tasks effectively. - **Persuasion:** Excellent verbal communication skills with the ability to engage customers and influence decisions. - **Technical Skills:** Proficient in using computers and applications, with the ability to learn new software quickly. Familiarity with CRM systems is a plus. - **Work Environment:** Ability to work in a remote environment with reliable internet access and a quiet workspace free from distractions. **Benefits** - Training & professional development opportunities to grow your career within the company. - Disability insurance that provides support in case of unforeseen circumstances. - Life insurance to ensure peace of mind for you and your family. **Application Deadline** To apply for this position, please submit your resume by **October 26, 2024**. **Equal Opportunity Statement** Steel Dynamics is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status. Join our team at Steel Dynamics and contribute to a customer-focused culture where innovation and excellence are key!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.