**Job Title:** Call Center Associate **Company:** Wildfire **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 **About Wildfire:** At Wildfire, we pride ourselves on providing exceptional customer service and creating delightful experiences for our clients. Our team is fueled by a commitment to exceeding customer expectations and fostering a positive and collaborative working environment. We invite you to join us as we continue to grow and inspire. **Job Summary:** We are seeking a reliable and driven Call Center Associate to join our dynamic team. In this part-time position, you will be responsible for handling inbound and outbound calls while providing outstanding service to our customers. You will play a vital role in boosting customer satisfaction, resolving inquiries effectively, and ensuring a positive interaction with the Wildfire brand. **Key Responsibilities:** - **Customer Interaction:** Handle a high volume of inbound and outbound calls, responding to customer inquiries and concerns promptly and professionally. - **Issue Resolution:** Identify customer needs and provide appropriate solutions; escalate complex issues to supervisors as necessary. - **Data Management:** Maintain accurate customer records and documentation in our CRM system, ensuring that all information is up to date and accessible to the team. - **Product Knowledge:** Develop a thorough understanding of Wildfire's products and services to assist customers efficiently and confidently. - **Performance Metrics:** Meet and exceed performance goals related to call quality, response time, and customer satisfaction ratings. - **Feedback Loop:** Collect customer feedback and suggestions, relaying critical information to the management team to help improve service delivery. - **Team Collaboration:** Work closely with other team members to foster a collaborative environment focused on shared success. - **Continuous Improvement:** Participate in training sessions and workshops aimed at developing skills and improving service delivery methods. **Requirements:** - **Experience:** Minimum of 2 years in a customer service or call center environment is required. - **Personality Traits:** Must be reliable with a strong work ethic and driven to succeed in a fast-paced environment. - **Soft Skills:** Excellent time management and communication skills are essential for effectively managing customer interactions and meeting deadlines. - **Technical Skills:** Proficient in using phone systems and CRM software; experience in data entry is an advantage. - **Problem Solving:** Strong analytical skills to diagnose issues and propose effective solutions. - **Flexibility:** Availability to work on a rotating part-time schedule, including evenings and weekends as necessary. **Benefits:** - Company-provided equipment to ensure you have the tools needed for success. - Retirement plan options to help secure your financial future. - Paid Time Off (PTO) to promote work-life balance and personal well-being. **Working Environment:** Our office culture emphasizes exceeding customer expectations and delivering delight at every interaction. We encourage open communication, celebrate achievements, and promote teamwork to create a supportive and enjoyable work environment. **Application Deadline:** Please submit your application by ******** . **Equal Opportunity Statement:** Wildfire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.