**Job Title:** Call Center Assistant - Work from Home **Company:** United Natural Foods **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 --- **Job Description:** United Natural Foods is seeking a motivated and customer-focused Call Center Assistant to join our dynamic team in Dunedin, Otago. This is a part-time, entry-level position ideal for individuals who are hardworking, independent, and eager to contribute to an evolving work environment. As a Call Center Assistant, you will play a critical role in delivering exceptional service to our customers while enjoying the benefits of a remote work setting. **Responsibilities:** - **Customer Support:** Provide high-quality assistance to customers across various channels, including phone, email, and chat, addressing inquiries and resolving issues promptly. - **Product Knowledge:** Develop a thorough understanding of our product offerings and services to effectively communicate features and benefits to customers, ensuring they receive accurate information. - **Data Entry:** Maintain up-to-date records of customer interactions and transactions in our database, ensuring precise data entry and documentation. - **Issue Resolution:** Exhibit strong decision-making skills to resolve customer complaints or concerns efficiently, escalating more complex issues to the appropriate department when necessary. - **Feedback Collection:** Gather customer feedback to identify areas of improvement and contribute insights to enhance overall service levels and customer satisfaction. - **Follow-Up Support:** Assist with post-interaction follow-ups to ensure that customers' needs have been met and to reinforce a positive relationship with the company. - **Team Collaboration:** Work closely with team members and supervisors to meet departmental goals and provide insights on customer patterns and potential service improvements. - **Adaptability:** Adjust to new policies, procedures, and technologies as required, demonstrating a willingness to learn and grow with the company. **Requirements:** - Minimum of 1 year of experience in a customer support or call center environment. - Strong communication skills: Ability to clearly articulate ideas and provide information effectively to customers. - Excellent decision-making skills: Ability to evaluate situations, analyze information, and make timely decisions that positively influence customer satisfaction. - Personality Traits: Must be hardworking and independent, with a self-motivated attitude and a commitment to achieving excellence in service delivery. - Technical Proficiency: Comfortable using computers and telecommunication systems, with the ability to learn new software platforms quickly. - Availability: Flexibility to work varying shifts as required, including evenings and weekends. **Benefits:** - Gym Membership: Enjoy access to fitness facilities to support your health and well-being. - Visa Sponsorship: We welcome global talent and provide visa sponsorship for international candidates. - Remote Work Flexibility: Experience the convenience of working from home while maintaining a balance between your personal and professional life. **Working Environment:** At United Natural Foods, we recognize and reward our employees' performance and contributions. We foster an inclusive culture that supports personal and professional growth, ensuring that every team member feels valued and motivated. **Equal Opportunity Statement:** United Natural Foods is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives. **Application Deadline:** October 31, 2024 If you are ready to take the next step in your career with a company that values your contributions, please submit your application today! We look forward to hearing from you.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.