Job Description: Fannie Mae is looking for a Call Center Assistant to join our team on a part-time basis. This position offers the opportunity to work from home, providing flexibility and convenience for the right candidate. As an Associate level employee, you will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional customer service. Responsibilities:- Handle incoming calls from customers regarding products and services- Provide accurate information and assistance to customers in a professional manner- Resolve customer complaints and issues in a timely and efficient manner- Maintain customer records and update databases as needed- Collaborate with team members to ensure customer satisfaction and retention- Meet and exceed call center metrics and goals- Participate in training and development programs to enhance skills and knowledge- Adhere to company policies and procedures at all times- Work collaboratively with other departments to improve overall customer experience Requirements:- Minimum of 2 years of experience in a call center or customer service role- Strong communication skills, both verbal and written- Ability to remain calm and composed under pressure- Resilient and motivated with a positive attitude- Creativity and persuasion skills to effectively engage with customers- Knowledge of CRM systems and call center technologies- High school diploma or equivalent required- Must have a quiet and dedicated workspace at home- Ability to work independently and collaboratively in a remote environment- Availability to work flexible hours, including evenings and weekends Benefits:- Travel opportunities for top-performing employees- Employee discounts on company products and services- Company transportation options for commuting employees- Opportunities for career growth and advancement within the organization Working Environment:At Fannie Mae, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional service and building lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset in everything we do. Equal Opportunity Statement:Fannie Mae is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. We encourage individuals from all backgrounds to apply for this position. Deadline to apply: April 23, 2024 Join our team and be a part of a dynamic and customer-focused organization that values your skills and contributions! Apply now to become a Call Center Assistant at Fannie Mae.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
