Job ResponsibilitiesOverall responsibility for the profitable operation and organization of the cafe, including front of house and back of house.Set and manage budgets.Organize and supervise marketing and promotional activities.Manage FOH staff - impart knowledge, skills, and training to all staff to ensure high standards.Manage FOH staff rosters/FOH staff records.Interview and recruit FOH staff.Undertake FOH staff appraisals and disciplinary action when required.Identify, develop, and maintain establishment policies and procedures.In conjunction with the Chef, plan the cafe menus.Plan cafe beverage lists.Set policies and maintain standards for health & safety at work in all areas, as well as kitchen areas (in conjunction with the Chef).Ensure all equipment and work environments are operational.Arrange for equipment purchases and repairs.Order and maintain inventory to ensure efficient operations.Meet with suppliers.Liaise with licensing authorities (if the cafe has a liquor license) and other regulatory bodies as required.Set cash management procedures and ensure compliance with these procedures.Ensure compliance with security procedures.Ensure compliance with the establishment's host responsibility practices and adherence to sale and supply of alcohol regulations, if applicable.Ensure quality of food and beverage presentation.Interact with customers.Set procedures to ensure a high standard of customer service and customer satisfaction.Implement customer enquiry and complaints procedures and ensure all enquiries and complaints are handled promptly and efficiently.Uphold morale in the cafe.Ensure relationship between front of house and kitchen staff is of a high standard.Prepare management reports on the sales and profitability of the business.Any other duties the employer may reasonably require.RequirementsAt least diploma qualification or 1 year cafe working experience.Budgeting and menu costing skills.Organizational and time management skills.Excellent communication skills (written and oral).Motivational and leadership skills.Apply online for this role or contact Robert Harris for more information.
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