Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismOperationsManagement LevelDirectorJob Description & SummaryKia Ora,We're building a diverse community where everyone feels like they truly belong. At PwC New Zealand, we combine the power of technology with the strength of our people to drive positive change. Join us and be part of a team that values diversity and innovation.Nga Korero mo tenei turanga / About the roleAs a Business Services Manager within Internal Firm Services at PwC NZ, you will be at the helm of leading and integrating the Business Services function, which encompasses Facilities, Business Support, and frontline Client Services. This newly created senior leadership role based in Tamaki Makaurau/Auckland, is pivotal in enhancing the workplace experience by promoting and facilitating closer understanding and collaboration among these teams to ensure a unified approach to problem-solving and service delivery.Drive Process Improvement: Streamline shared processes, eliminate duplication of efforts, and enhance operational support using best practices and innovative solutions.Promote Collaboration and Unified Problem-Solving: Facilitate closer understanding and collaboration between Internal Firm Services teams to optimise business processes and service delivery standards.Develop and Implement Strategies: Plan and optimise building use, oversee facilities planning, and lead sustainability initiatives while embedding new technologies for efficiency.Manage Stakeholder Relationships and Budget: Build strong relationships with internal stakeholders, manage external service providers, and ensure cost-effective operations within the Business Services budget.Lead Change and Strategic Initiatives: Align business services with firm strategic goals, manage change initiatives.Nga pukenga kei a koe / Skills and experienceProven experience in a senior leadership role, managing teams and projects.Ability to inspire and lead cross-functional teams to achieve strategic objectives.Experience in developing and implementing workplace strategies that enhance employee satisfaction, productivity, and engagement.Knowledge of current trends and best practices in workplace design and employee experience.Strong background in managing corporate facilities, including space planning, maintenance, and vendor management.Experience in leading organisational change initiatives, particularly those related to workplace transformation.Experience in implementing and overseeing health and safety policies to ensure a safe and compliant working environment.Strong understanding of change management principles and practices.Nga ahuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZUnrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you'll be enabled by cutting-edge technology.A cash contribution to enable you to set up your home work space. One way we support your flexible working.An annual cash contribution to spend on items or activities that support your wellness.PwC shows care to employees by providing life and income protection as part of our total remuneration package.Inclusive 18 weeks paid parental leave policy for all parents - mums, dads, caregivers with no minimum service!Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.Opportunities, training resources and in-role time to contribute to solving community and societal issues through the PwC Foundation's core programmes aimed at child wellbeing through education (Toitoi and FLiP) and governance roles for not for profit organisations (On Board).Digital upskilling through our Digital Academy.Mo te aha tau e tatari ana? / What are you waiting for?Hit the Apply Now button! If you still need some convincing and want to learn about how you can grow and shine in your career at PwC, visit https://www.pwc.co.nz/careers.html
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