At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award. We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau. The purpose of the Outbound Business Sales Agent is to proactively contact One New Zealand's current SME customers about their business products; you will drive exceptional customer experience and lifecycle management within all contact points. You will work towards KPIs and targets with the goal to improve our NPS, reduce customer churn and increase revenue outcomes across this base. Please note this role is based in our Innov8 Support Office in the Christchurch CBD. Ko to mahi – what you'll do Manage One New Zealand's unmanaged business customer base, delivering exceptional service through outbound calling and campaign execution. Improve product sales through cross-selling into new products, achieved through high presentation rates. Serve our customers through exceptional experiences, solving issues seamlessly and meeting their business needs so they remain a valued customer of One New Zealand. Extend the customer lifetime value through upgrades of devices and accessories. Work as part of a critical team with strong communication and the ability to execute against marketing activity. Na tou rourou - what you'll bring Our ideal candidate will bring excellent communication skills and a passion for connecting with customers. We are looking for a logical thinker with a strong and effective sales mindset who is willing to help customers as the core of what you do. You will also bring: At least 2 years of Sales experience in a fast paced environment with a customer-obsessed mindset, this can be from a face-to-face or phone-based environment. Previous experience of working toward Sales and KPI targets, preferably in the Telco, ICT or service sector experience across SME market is favorable. Sound business acumen. Ability to work with speed and accuracy. Motivated to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge. High levels of computer literacy. At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We've got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa. Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa. We stand to uplift, to support and to elevate others . #J-18808-Ljbffr