Business Manager

Job summary Business Manager - Greenwich Time to Talk, NHS Talking Therapies This is an exciting opportunity to join a leading and high performing NHS Talking Therapies service as their Business Manager.
The post holder will support the Clinical Clinical Lead to deliver the core business functions of the service.
Key aspects of the role include producing a range of management information to inform and develop strategic and service priorities, managing administrative systems, leading on marketing activity and provide project management support to senior clinicians.
We are looking for applicants with excellent analytical skills who can demonstrate a commitment to continued service development and quality improvement.
The postholder will work with a range of people and across various organisational systems therefore applicants must have excellent interpersonal skills.
Main duties of the job To provide business management support to Greenwich Time to Talk.
To utilise a range of management information to improve the business planning process including capacity and demand management and to meet strategic and service priorities.
To monitor and report on key NHS Talking Therapies performance indicators.To project manage service improvements and support the Senior Management Team on service development initiatives.The post holder has responsibility for information management and for the administrative processes for patient referral and performance and outcome monitoring using an NHS Talking Therapies compliant patient information management system.
The role will include line management for the Administration Manager.
The post holder will be required to work closely with colleagues in Informatics Analytics and take a lead in the regular undertaking of detailed and complex audits and surveys and establishing work streams to address data quality and activity issues.
The role will include responsibility for marketing and communications for the service to increase referrals and access.
Fostering good relationships with internal and external stakeholders is a key aspect of this role.The role will also include responsibility for budget management, facilitating the annual planning and governance processes and recruitment.
About us Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings.
Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies.
Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives.
Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's have over 125 sites in a variety of locations in the South of England.
In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent.
We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs.
We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London.
We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families.
This is strengthened by our new values: We're Kind We're Fair We Listen We Care Job description Job responsibilities To provide support in the co-ordination of the business planning process Assist the Senior Management Team during the annual planning round and in the production of the Local Delivery Plan (LDP).
Including: Responsibility for collating updates of the Service Annual Plan with the Senior Management Team; Ensuring that the Service risk register remains up to date; Reporting of complex service activity to inform the business planning process.
Provide support to Senior Management Team in the production of local business plans in line with the Service and Directorates priorities.
To project manage service improvement initiatives To lead on projects that will deliver service improvements for clinical and administrative areas within the service and support the Senior Management Team in the development of complex project plans for Trust service developments.
To employ excellent change management facilitation and negotiation skills to encourage clinical participation in projects and overcome barriers to change.
To ensure robust project delivery processes that result in sustained and measurable benefits to the service.
To instigate and facilitate user workshops using a range of communication techniques to engage clinical staff in the change process.
Toco-ordinate and provide financial management support to the senior management team To facilitate the delivery of financial information to support the management of £3 million budget and business planning process of the Service.
Including: Support to the Business and Service Improvement Manager in developing the local response to Service Line reporting and the introduction of payment by results.
To be responsible for validating and signing invoices for Service spend.
To work with the Directorates management accountant to provide a summary of the regular finance reports on a monthly basis for discussion at Service Management Team meetings.
This will include: - Undertaking trend analysis and challenge areas of concern with the Service Manager and Clinicians; Commentary on specific areas of over and underspend; Highlighting potential opportunities and areas of risk Investigating the reasons for variances against budget.
In conjunction with finance colleagues, advise senior managers and clinicians on Trust financial procedures.
To lead on information systems development and provide management and clinical information to support service developments and improvements.
To provide technical and analytical expertise to the senior management team in the development and monitoring of key performance information systems in areas such as:- Capacity and demand management Waiting times and care pathways Recovery rates and outcomes Referrals and increasing access Service productivity Benchmarking Provide monitoring, collection and compilation of local information that relates to performance against service indicators.
Undertaking trend analysis and identify areas of concern.
Regular monitoring of data quality performance to ensure that the service meets local and national NHS Talking Therapies Key Performance Indicators.
Undertaking trend analysis to identify areas of concern and make recommendations for improvements.
To co chair local data quality groups, implementing policy and providing leadership and advice within key areas of the service to improve the standard of data collection and reporting.
To lead on the development of systems and processes to ensure compliance with agreed standards and time-scales for inputting data.
To support the Business and Service Improvement Manager in developing and providing the performance monitoring reports required by service commissioners and present this information at external meetings.
To lead on the provision of performance data and the development of improvement initiatives to ensure the service meets the pre agreed commissioner targets.
To meet regularly with the commissioners and to discuss current performance.
In co-ordination with the IMT Directorate take responsibility for the management, development and governance of the patient management systems (IAPTus).
Lead on other IMT developments including self-help computerised CCBT To take a lead in ensuring that the team complies with the trusts information Governance requirements.
Staff, training and Line Management Responsibilities To take overall responsibility for the administrative functions of the service and line manage the administration manager.
To monitor staff performance, set objectives and undertake regular individual performance reviews of directly managed staff.
Facilitate the recruitment process for the service to ensure timely recruitment of staff.
With the Clinical Lead to ensure the development of a comprehensive service induction programme.
To identify training needs to ensure staff are appropriately developed and they are effective, efficient, motivated and engaged.
To ensure that there is access to the necessary training for trainees and supervisors, and to monitor mandatory training.
To develop operational policies for the administrative and information systems components of the service Quality / Governance To ensure that the service has risk management systems in place, incident reporting, incident analysis and risk assessments.
Responsibility for managing the complaints investigation process.
To be the Health and Safety lead for the service Marketing and Communications Lead on marketing and communications for the service to increase access and referral rates.
Work with the Communications Directorate, Senior Management Team, CCG and Local Authority to develop the self-referral pathway into the service through a range of media.
Monitor and evaluate the effectiveness of marketing campaigns.
Monitor and develop existing communication systems with GP practices, 3rd sector and other healthcare providers to ensure that the relationship with them are maintained and enhanced.
General To keep up to date with the national NHS Talking Therapies agenda and inform the senior management team.
Respond to non-routine requests for information from key stakeholders including the CCG, senior clinical team and senior management team including the Service Director within agreed time-scales.
To deputise for the Service Manager in their absence at Directorate and Corporate meetings.
Regularly present complex data and reports to Senior Clinical Team, Directorate Management Team, local councillors and to Trust wide groups To liaise with the local authority and CCG on key performance areas which may be commercially sensitive and contentious.
To utilise excellent communication skills to foster close working relationships with clinical staff, senior managers and external stakeholders to ensure collaborative working to realise service improvements and additional investment in services.
Person Specification Education/Qualifications Essential Degree level education in a relevant subject Desirable Project management qualification (Prince2 or MSP).
Experience Essential Minimum of 2 years of varied office/business environment systems experience.
Experience of prioritising and managing own workload to meet tight deadlines.
Experience of managing change/ improving processes and systems, including formulating change plans.
Experience of adapting and designing information systems to meet service requirements.
Experience of using and applying analytical statistical processes.
Desirable Experience of working in the NHS or similar environment.
Experience of co-ordination and planning of complex information improvement projects.
Skills/Abilities/Knowledge Essential Excellent numerical skills and ability to develop and maintain complex spreadsheets.
Excellent written and verbal communication skills.
Understanding of marketing strategies to improve access to services Well developed decision making skills and the ability to make judgements from a range of options.
Desirable Ability to analyse and present complex scenarios which may include sensitive information in a readily accessible format.
Ability to interpret complex data into concise management information reports Excellent report writing skills.