Summerset is the second largest retirement village operator in New Zealand. We're passionate about providing quality service to our clients and we are growing quickly, with 39+ villages from Whangarei down to Dunedin. At Summerset we are here to bring the best of life to our residents. To do this, we know we need to take care of our people to form a team who are strong enough to care, operate as one team, and strive to do their best. About the Role: As the Business Administration Manager you will be responsible for the overall business management of services. Your focus will be on key performance metrics for care, including occupancy, profitability, customer satisfaction, quality service delivery & responsibility for the administration team performance. Your responsibilities will include: Driving care & service package revenue targets, optimizing waitlists whilst also minimizing vacancy periods Taking responsibility for all administrative tasks related to admissions and discharges Managing sales enquiries and analytics for potential sales opportunities or risks Meeting all quality & risk compliance requirements as well as implementing policy changes or systems Supporting the Care Centre Manager and Village Manager to ensure right resources are available to deliver clinical leadership Managing workforce resourcing and taking responsibility for leave liability planning About You: You will be an experienced operational leader with sound financial & business acumen as well as a strong initiative & ability to plan proactively. To be successful you will bring: 3-5 years experience managing contracts or business operations The ability to work with data and produce meaningful insights and analysis Strong verbal and written communication skills & the confidence for presenting and facilitating discussions An ongoing service improvement focus & mindset as well as excellent customer service skills Experience with Microsoft Word, Excel and PowerPoint Tech Savviness and the ability to work with multiple systems to gain insights and data to implement improvements A relevant tertiary qualification What's in it for you? To recognise the important work that you do for our residents, we offer: You will be working with an enthusiastic and caring team that is fun to be a part of A great opportunity to make a real difference for our village and its residents Quarterly draws to win one of three $3000 prezzy cards! Southern Cross Health Essentials, covering up to 75% of charges for GP's, dentists, physios and more. Birthday leave & sick leave from Day 1 Contributions to your fundraising efforts for nationwide charities. This role includes many great benefits e.g. discounts at various brands via our Boost plan! Due to NZ Immigration requirements we are obliged to consider candidates that already have the right to work in NZ for this role first. Due to this we may not be able to support a visa application for this role. This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment! Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
