Business Development & Improvement OfficerOperating since 1994, Home Support North (HSN) is the largest provider of home and community support in Northland. We have offices in Whangarei and Kerikeri with a staff compliment of approximately 300. We are contracted to the Ministry of Health, Northland District Health Board, Ministry of Disabled People (Whaikaha) and ACC to supply home based support (home care and personal care) to disabled people of all ages in Northland. The majority of our clients are over 65 years old and have an age-related disability.About the role:The Business Development & Improvement Officer will analyse, maintain, and improve organisational performance. You will review our current practices and develop business process improvements as necessary to achieve better outcomes and performance.Implement changes in workflows, structures, and teams to ensure company performance continues to grow as per the organisation's strategic goals.Ensure compliance with Quality standards are maintained throughout all process development and implementation through collaboration with department managers.Analyse the components of the Quality Management system and apply improvements where required.Develop and grow existing business and identify opportunities for growth in related sectors to drive continual growth.Extract and analyse organisation data and distribute to team managers and the Executive Team to identify areas for improvement.Ensure IT infrastructure and systems are fit for purpose.About youStrong ability to analyse data and market trends to inform strategic decisions.Excellent verbal and written communication skills for effective presentations and client interactions.Ability to build and maintain relationships with diverse stakeholders.Creative and strategic thinker with a knack for identifying solutions to complex challenges.Strong organisational skills with the ability to manage multiple projects and deadlines effectively.Flexibility to adapt to changing market conditions and business needs.Ability to work collaboratively across departments to achieve common goals.Great listener and all-round communicator.Sense of humour and calm under pressure.Diplomatic manner.Integrity & Professionalism - model the highest standards of ethical behaviour and professionalism and reinforce with others.A developed understanding of biculturalism and multiculturalism.To be successful in this role you will hold:A Bachelor's degree in Business Administration, Marketing, or a related field is highly desirable3-5 years of experience in business development, data analytics, or process improvement roles.Proven track record of successfully driving business growth and managing client relationships.High degree of computer literacy including excellent working knowledge of Microsoft Office suite.Proficiency in CRM software (e.g., Salesforce, HubSpot) and data analysis tools.Familiarity with project management software (e.g., Asana, Trello, MS Planner, MS Project).If this sounds like you and you would like to know more, then send us your CV along with a covering letter telling us about you to ****** close on Friday, 13 December 2024 and may be reviewed prior to the close date as well as contact made with candidates.
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