Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.About the teamAs a Business Analyst at Xero, you will drive product and customer initiatives within our Xero.com team. The Xero.com is responsible for Xero's global website and the Xeus design system. You will work closely with product managers, UX designers and engineers to develop beautiful experiences for both our customer and internal users. This role will allow you to use your analytical skills to identify opportunities, document process of the domain and systems and outline business requirements while working in a high performing team.What you'll doNavigate and build networks across Xero to understand how the product fits into Xero's strategy, objectives and futureContribute to the collation and analysis of customer data to inform product planningTranslate the customer problem into actionable user stories for the teamSupport the Product Manager to manage the backlog to ensure it follows the product roadmap and strategySupport the development and tracking of the product against the product's strategy and the annual and quarterly OKR processWork collaboratively with the broader product team to ensure an effective launchContribute to the monitoring of overall commercial & customer results of the product line, working with other product team members to intervene if requiredProvide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmapWhat success looks likeYou are contributing to the development of OKRsYour work is contributing to achieving the OKRsYou execute work in a timely manner e.g. product analysis, reports, presentationsYou deliver quality insights and recommendations to support product decision makingYou develop quality stories and acceptance criteria which enables customer/business valueYou demonstrate and amplify Xero's ValuesThe backlog is supported with necessary data and analyticsWhat you'll bring with youExperience with agile processes in a software development environmentExperience in analysing data, providing insight and recommendationsExperience with SaaS product development desired but not a mustExperience in a problem-solving role using critical thinking skillsDemonstrated experience as a valued team member working within teams to deliver customer/business outcomesWhy Xero?Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.
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