IntroductionIndulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.OverviewAbout us:At Gallagher, we've been helping to protect what's important to people and businesses for more than 95 years. Gallagher is the world's third largest insurance brokerage and risk management company, with a global network of brokers in over 130 countries.We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it's for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.About the role & You:We're looking for an enthusiastic team member to join our team in Auckland East (based in Ti Rakau Drive) in a Customer Support role, supporting our brokers and working directly with our clients. Due to the nature of our client base, you will need to be fluent in English, Mandarin or Cantonese. You need to have exceptional attention to detail and communication skills to provide both administrative support to Brokers and assistance to our clients regarding account, cover and policy queries.We value enthusiasm and a passion for learning, so while previous insurance experience will be an added advantage, it is not a must as we will provide full training and support to ensure your success in the role.Take the first step towards a successful future in the industry and seize this opportunity to learn, grow, and make a difference in the lives of our clients.How you'll make an impactResolve client queries (account and cover queries and policy amendments)Assist the Broker with administration to ensure client requirements are met and policies are renewed on timeProcess alterations, endorsements and set up new policies and finance agreementsProvide support to the client when the Broker is unavailablePrepare and dispatch renewal letters (including declarations, rating charts/underwriter placements) after consultation with the BrokerAssist the Broker with the collection of premiums within the required timeframePrepare underwriter submissions and client reports for new businessSkills and Experience:Experience in the insurance industry or a customer service roleMust be able to communicate fluently (verbal and written) in English as well as Mandarin or CantoneseThe ability to build and maintain enduring relationships with clients and team membersHighly organised and efficient with a strong attention to detailAbility to adapt quickly in a fast-paced environmentCompetent/advanced user of Microsoft OfficeA Certificate in Financial Services (NZQA Level 5) is required for this role; however, we understand that not all candidates may already possess this qualification. We are committed to supporting the professional development of our team members, and as such, for the right candidate, we offer a study support program where we will cover the costs and provide the necessary support for you to obtain your NZQA Level 5 qualification in Financial Services.We are committed to helping our people grow and succeed with us. By investing in learning and development at every level, we nurture the professional growth of our people at each step of their career path. We were recognised for our continuing commitment to our people with an 'Employer of Choice' award in 2023 HRD Awards New Zealand.How to apply:If this sounds like you, then click the "quick apply" button above, or for more information contact our friendly recruitment team via email at ****** note only candidates who have the right to work in New Zealand will be considered.Compensation and benefitsWe value inclusion and diversityGallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics.
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