About the role: We are seeking an enthusiastic individual to join our Hamilton team in a Customer Support position. In this role, you will support our Equine Specialism brokers and work directly with clients, providing administrative assistance and addressing account, coverage, and policy inquiries. Exceptional attention to detail and communication skills are essential.
While previous insurance experience is not required, as comprehensive training will be provided, experience or interest in the Bloodstock/ Horse Industry would be advantageous but is not essential.
This is a permanent, part-time role , approximately 18 hours per week, with flexible scheduling based on your availability. This position offers excellent opportunities for learning and development, serving as a valuable stepping stone towards a broking career.
Key responsibilities for the role include: Resolve client queries (account and cover queries and policy amendments)Assist the Broker with administration to ensure client requirements are met and policies are renewed on timeProcess alterations, endorsements and set up new policies and finance agreementsProvide support to the client when the Broker is unavailablePrepare and dispatch renewal letters (including declarations, rating charts/underwriter placing's) after consultation with the BrokerAssist the Broker with the collection of premiums within the required timeframePrepare underwriter submissions and client reports for new businessSkills and Experience: Previous experience in an admin / customer service role are essentialThe ability to build and maintain enduring relationships with clients and team membersHighly organised and efficient with a strong attention to detailAbility to adapt quickly in a fast-paced environmentCompetent/advanced user of Microsoft OfficeA Certificate in Financial Services (NZQA Level 5) is required for this role, however, we understand that not all candidates may already possess this qualification. We are committed to supporting the professional development of our team members, and as such, for the right candidate, we offer a study support program where we will cover the costs and provide the necessary support for you to obtain your NZQA Level 5 qualification in Financial Services. So, if you have the drive and motivation to excel in this role but do not currently hold the required qualification, don't worry - we've got you covered.Benefits: Comprehensive reward and recognition programmeLife insurance benefit (T&Cs apply)Discounted personal insuranceYearly wellness contributionYearly flu vaccinationsWe support you to develop your skills with excellent learning and development opportunities within a friendly team environment. About us: At Gallagher, we've been helping to protect what's important to people and businesses for more than 95 years. Gallagher is the world's third largest insurance brokerage and risk management companies, with a global network of brokers in over 130 countries.
At Gallagher we work hard and celebrate success. We are absolutely focused on doing the right thing for our customers and strive to provide exceptional service at all times. With us, you will get amazing opportunities to develop your career in a supportive environment. An attractive package is on offer to the right candidate who has the skills and the attitude to succeed.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
How to apply: Click the "quick apply" button above, or for more information contact our friendly recruitment team via email at [email protected] Please note only candidates who have the right to work in New Zealand will be considered.